quality of service and performance.

•Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

•Adhered to safety protocols by enforcing proper equipment usage.

•Increased employee performance through effective supervision and training.

•Completed schedules, shift reports and other business documentation.

•Implemented new cleaning processes and team strategies to reduce necessary man-hours by 20-30 Hours per week.

•Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.

IGO MEDICAL GROUP - PHLEBOTOMIST/Laboratory

Technician/Office Floater

La Jolla, CA • 07/2011 - 01/2015

•Performed routine lab and department maintenance to keep area clean and orderly.

•Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.

•Documented information by maintaining daily logs and equipment record books.

•Trained new associates in laboratory procedures and standards.

•Logged patient information and recorded results into system.

•Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test

•Interpreted and documented results of tests into active databases and communicated results to internal customers.

•Calibrated and maintained instruments to keep equipment fully operational.

•Performed testing and quality control using approved laboratory procedures and instrumentation.

•Processed patient specimens according to priority and documented results.

•Functioned as primary data generator to record and calculate data and sign assay sheets.

•Entered quality test results, scanned paperwork into SAP and monitored SAP for completion of inspections.

•Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.

•Reviewed patient records for accuracy and completeness

•Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care