Assistant Manager Customer Service

ANGELA WILLIAMS

870-***-****

***********@*****.***

PARAGOULD, AR

EXPERIENCE

November 2011 – present

Store Manager/Assistant Manager/Smart Team Lead

Dollar General

• Review CCTV logs and Cash Tracking

• Oversee the accountability of cash shortages and/or productivity

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Prepare staff work schedules and assign specific duties.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Instruct staff on how to handle difficult and complicated sales.

• Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.

September 2014 – August 2022

Department Manager/Co-Assistant Manager/Asset Protection

(Grocery, Electronic, Apparel, Hardware)

Wal-Mart

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Set goals and deadlines for the department.

• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

• Direct administrative activities directly related to making products or providing services.

• Investigate known or suspected internal theft, external theft, or vendor fraud.

• Implement or monitor processes to reduce property or financial losses.

• Identify and report merchandise or stock shortages.

• Maintain documentation or reports on security-related incidents or investigations.

• Apprehend shoplifters in accordance with guidelines.

• Review loss prevention exception reports and cash discrepancies to ensure adherence to guidelines.

• Administer systems and programs to reduce loss, maintain inventory control, or increase safety. SKILLS & ABILITIES

• Complex Problem Solving

• Service Orientated

• Active Learning/Listening

• Critical Thinking

• Management

• Effective Communication

• Judgement and Decision Making

• Integrity

• Loss Prevention

EDUCATION

2006 Davenport University

2008 Cleveland, OH Job Corps

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