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Customer Service High Volume

Location:
Hartford, CT, 06120
Salary:
20.00
Posted:
February 12, 2024

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Resume:

Cassandra Johnson

Culinary professional offering servesafe certification

Hartford, CT 06106

ad3k1h@r.postjobfree.com

+1-347-***-****

Full knowledge of kitchen and operations managerial experience in high volume restaurants . self driven, open minded, natural leader. Strong customer service satisfaction. Thrive in fast pace environment calm under pressure, easily handle stressful situations Authorized to work in the US for any employer

Work Experience

Corporate Trainer

P.F. Chang's - New Britain, CT

January 2018 to June 2020

• Initiate training for corporate executive chefs new to company throughout U.S. on proper protocols for recipes, station set-up and sanitation

• Cross train new hires in all stations and aspect of line cook,inventory and marketing sales

• Prepared dumplings egg rolls sushi rolling vegetables closely following recipes and daily prep list

• Carryout high volume preparation orders to ensure smooth operations during shift

• Safely handled knives and heavy kitchen equipment to cut meats and vegetables

• Maintaining sanitary conditions at all times adhere to state,local and corporate standards

• Follow policy and procedure in corporate training center Culinary Professional

Olive Garden - New Britain, CT

September 2014 to January 2018

• Prepared menu items to order closely following presentation and recipe guidelines

• Grilled/sauteed entree,prepared appetizers/desserts,baked bread /pastries and built salads

• Ensured smooth operation by overseeing other line cooks working well wait staff and other kitchen personnel

McDonalds Manager

McDonald's - Vernon, CT

May 2007 to October 2014

• Managed all aspects of busy fast food business with staff of 81 crew members

• Hired as crew trainer,speed of service,environment, grill,quickly promoted to manager

• Handled day-to-day operations including ordering,customer service, banking deposits,inventory,training,PSO,scheduling,truck orders

• Reported to district manager and franchise owner on profit growth and issues Education

College Degree in Culinary Arts

Capital Community College - Hartford, CT

October 2010 to April 2011

College Degree in Pharmacy Technician

Capital Community College - Hartford, CT

September 2008 to April 2009

High school diploma

Hartford Public High School - Hartford, CT

September 2003 to June 2007

Skills

• Culinary Experience

• Kitchen Management Experience

• Management

• Cooking

• Catering

• Supervising Experience

• Pharmacy Technician Experience

• Banquet Experience

• Food Safety

• Serving Experience

• Guest Services

• Profit & Loss

• POS

• Pricing

• Restaurant Experience

• Food Preparation

Certifications and Licenses

ServSafe

Present

Assessments

Caregiver fit — Proficient

February 2022

Measures the traits that are important for successful caregivers Full results: Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate