Food Service Team Leader

MARK SHANKIN

Wendell, NC ***** 919-***-****

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and many years of related experience.

Communication skills

Restaurant Industry Experience

Restaurant operations

Hospitality service expertise

Guest relations management

Server, 09/2010 to Current

IHOP – Knightdale, NC

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Associate Manager, 08/2007 to 02/2009

Cracker Barrel Old Country Store – Henderson, NC

Part of a management team through staffing and retention, leading and developing others, administering policy and procedures, building and maintaining quest relations, planning and supervising operations, being safe, secure and sanitary and managing sales and quality of operations to insured the overall success of the company.

General Manager, 03/2004 to 07/2007

Lonestar Steakhouse & Saloon – Raleigh, NC

I had total responsibility through delegation and follow-up of the management team and staff. Accountability includes the development and training of all management and staff, hiring and retention, overall store operations, quality of food and service, cleanliness and organization of the store and building sales while controlling cost.

Bachelor of Science: Broadcast Journalism

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Wඈඋ H ඌඍඈඋඒ

Eൽඎർൺඍ ඈඇ

University of Florida - Gainesville, FL

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