Rita Meares

st Philadelphia, Pa ***** 267-***-**** ad3k0s@r.postjobfree.com

Summary

Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Skills

Benefits

Contract

Clients

Mail

Sales

Upgrade

Expert understanding of Medicare and Medicaid processes

Providing customer support

Patient reception

Balance

Brochures

Credit

Insurance

Presentations

Phone

Medicare and Medicaid

Knowledge of HMOs, Medicare and medicaid

Call controlling

Experience

Provider and Member Service 10/2016 to 08/2020

AmeriHealth Caritas Philadelphia, PA

• Provided quick turnaround time when customers called with questions, usually within 2 hours.

• Resolved insurance issues quickly through meticulous research, bills and doctor changes.

• Maintained pleasant and cordial attitude at all times, even when issues arose.

• Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.

• Called applicants to set up appointments and explain benefits processes.

• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Senior Sales Analysis 04/2015 to 09/2015

CONNECT AMERICA PHILADELPHIA, PA

• Provide clients with estimates of the costs of advertising products or services.

• Process all correspondence and paperwork related to accounts.

• Locate and contact potential clients to offer advertising services.

• Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.

• Draw up contracts for advertising work, and collect payments due.

• Explain benefits of new products, responsible for inbound, outbound cal.

• Responsible for making a quota for sales each week.

Reservation Agent 01/2016 to 10/2016

AMTRAK PHILADELPHIA, PA

• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

• Prepare customer invoices and accept payment.

• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

• Promote particular destinations, tour packages, and other travel services.

excutive account manager 01/2007 to 12/2013

COMCAST CABLE PHILADELPHIA, PA

• Maintain assigned account bases while developing new accounts.

• Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.

• Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.

• I sold triple play bundles to customers over the phone.

• Set up new accounts, and upgrade existing accounts.

Account Manager 07/2000 to 12/2004

SEARS CREDIT/CITI BANK BENSALEM, PA

• Evaluate customers' computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards.

• Mail charge statements to customers.

• Prepare credit cards or charge account plates.

• Sale credit card insurance to existing customers, encourage customers to do balance transfers.

Home Health Care Aide

All Americans Home Care PHILADELPHIA, PA

• Maintained clean and well-organized environment for client happiness and safety.

• Dressed, groomed and fed patients with limited physical abilities to support basic needs.

• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

• Interacted with patients through games and fun activities to boost mood and improve overall memory.

• Improved patient outlook and daily living through compassionate care.

• Planned optimal meals based on established nutritional plans.

Education and Training

1984

PHILADELPHIA TRAINING CENTER PHILADELPHIA, PA

High School Diploma 1978

OVERBROOK HIGH SCHOOL PHILADELPHIA, PA

Work experience

All Americans Home Healthcare Position HHA ( Providing services for clients : Giving medication and cleaning home . Shopping and doing laundry, and cooking. Showering and and reviewing paper work.

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