Professional Experience

**** – ****

Hyderabad, India

Senior Technician

Dell Inc

Worked with highly skilled technical advisors to develop and deliver technical solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

•Solved complex technical problems for customers and have been on top of ambitious expectations.

•Partnered closely with customers while communicating proactively regarding overall progress of queries.

•Exhibit first-class customer service.

•Derived operational excellence through quality closures and efficient management of issues.

•Was responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.

•Co-operate and collaborates with colleagues, cross- functionally, to support the technical solution process.

2021 – 2022

Hyderabad, India

Sr. Seller support associate

Amazon

•Display strong analytical and problem solving skills to facilitate easy onboarding of the sellers on the platform.

•Used AML and fraud detection techniques to overcome the fraudulent consumers into the organization.

•Provided excellent customer service and support to the company's fast-growing and diverse client base.

•Handle complex queries, complaints, and issues, and ensure that they are resolved in a timely and satisfactory manner.

•Collaborate with other teams and departments to improve processes, policies, and products, and to deliver the best possible user experience. 2021 – 2021

Hyderabad, India

Investigation Specialist 1

Amazon

•Responsible for fulfilling the Anti-Money-Laundering requirements through identification and investigation of suspicious activity.

•Analyze customer account transactions to detect suspicious activity and make decisions on appropriate action to take.

•Work cooperatively with business line to establish procedures for identifying suspicious customer transactions, specific to money laundering, including the proper method for reporting such activity to the anti-money-laundering group.

•Provide guidance, support, and recommendations to business lines regarding customer AML risk ratings and account activity.

Education

2022/08 – 2023/12

Detroit, United States

Master's in Information Studies

Trine University

2016/08 – 2020/09

Hyderabad, India

Bachelor's in computer science engineering

Osmania University

Fazal Ur Rahman

ad3k0p@r.postjobfree.com

Chicago, Illinois

+1-312-***-****

Skills

Technical skills

System Administrator, Supply Chain Specialist,

Statistical Analysis Tools, Statistical Analysis, Data Analytics, Fraud Detection, Critical Thinking,

Attention to Detail, Risk Analysis, Computer

Proficiency, Communication, BI Tools and System

Design, Microsoft Office Suite, Java-NetBeans, MySQL, Tableau, Google Sheets, Power BI.

Soft Skills

Multilingual (English, Hindi, Urdu), Public Speaking, Fast Learning, Communication, Leadership, Emotional Intelligence.

Publications

2020/01 Big market sales analysis using linear regression model

(IJMTARC) Vol-VIII, Issue 29, Jan-Mar 2020.

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