EMMANUEL OWOLABI

ad3k09@r.postjobfree.com

437-***-****

Toronto, ON

Professional Summary

Dedicated and results-driven professional with over 5 years of hands-on experience in customer service and technical support. With a record of delivering exceptional service and resolving complex issues in demanding environments. Initiative-taking and enthusiasm towards work and relationship building will assist me in fostering collaborative relationships, managing cross-functional teams, and implementing efficient operations. Eager to contribute my skills, and passion for excellence to customer service.

Work Experience

Banking Advisor, Royal Bank of Canada

December 2023 – Current

●Educated customers on digital banking platforms, daily banking activities, encouraging adoption of online services for convenience and efficiency benefits.

●Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.

●Coordinated with various divisions and departments in servicing of routine banking transactions.

Senior Customer Service Representative, Marsh McLennan

Toronto September 2022 – January 2023

●Investigated and resolved customer inquiries and complaints quickly.

●Followed up with customers about resolved issues to maintain high standards of customer service.

●Provided solutions to clients whose benefits differ by using client specific. online resources to educate them. Also, direct callers to appropriate contact for further enquiries.

Customer Service Representative, Ministry of Government and Consumer Services

Toronto March 2021 – May 2022

●Answered a high volume of inbound calls to fulfill customer requests with rapt attention.

●Provide customers with accurate information and assistance in solving their issues with responsiveness.

●Escalate concerns/questions where needed and ensuring the standards of quality customer service are met.

●Remain calm and professional when dealing with challenging situations and difficult customers.

●Work diligently and properly with confidential information being kept.

Technical Support Advisor, Transcom

Toronto August 2020 – December 2020

●Engaged with callers, active listening, analyzing, and isolating tech issues.

●Comfortably navigated multiple applications to research solutions.

●Multitasked in systems while patiently providing step-by-step instructions.

●Calmly provided conflict resolution and navigated frustrated customer situations.

●Worked in a highly structured environment with strict adherence to your assigned full-time schedule while taking high-volume inbound calls from customers.

●Worked independently with discipline and motivation to succeed in a virtual

●environment.

Financial Advisor, Scotia Bank

Toronto September 2019 – December 2019

●Provided customers with the ability to increase their credit limit on their existing credit card accounts.

●Performed the process of promoting the bank's products and services to new and existing customers in the form of credit cards such as travel, cash back, low interest, and no annual fee cards.

●Managed up-to-date information on a customer's existing account to ensure verification and accuracy.

●Provided information to existing customers about their auto financing loans and upsell them on new products and services the bank has to offer.

●Provided new customers information about savings and current account products the bank has to offer with current ongoing promotions.

Customer Service Representative, Voysus Group

October 2017 – December 2019

●Interfaced with existing customers regarding service and repair of their product thereby increased sales output by 5%

●Provided up-to-date information on existing customers' accounts regarding current plans.

●Resolved customer complaints, and documented all incidents and occurrences Performed computer troubleshooting and resolving problems.

●Responded promptly to customer inquiries.

●Provided feedback on the efficiency of the customer service process.

●Ensured customer satisfaction and provided professional customer support.

Volunteer, Centennial College

January 2016 – April 2017

●Assisted new students in locating areas for their registration.

●Teamed up with other crew members to provide communication to Parents/Guardians, Staff.

●Provided support during the orientation exercise.

Skills

●Building Customer satisfaction and loyalty

●Analytical Thinking

●Time Management

●Problem Solving

●Teamwork

●Business Planning

●Technical and Organization skills

●Task Management

Education

Post Graduate Certificate - Centennial College Global Business Management

Toronto, ON April 2017

Bachelor of Science - Covenant University Economics

Ogun, Nigeria July 2013

Language

English

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