Crystol L. Smith

**** ***** **** ** 704-***-****

Charlotte, NC 28227 ad3k03@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Customer-focused communicator with proven ability to understand and convey product information, develop rapport, build strong relationships with customers, and successfully interact with people of diverse backgrounds at all levels of responsibility.

Exceptional organizational skills. Able to effectively and efficiently manage multiple tasks simultaneously with great attention to detail.

Special talent for identifying customer needs, presenting appropriate solutions and closing the deal.

A versatile team player who works effectively and independently in challenging environments.

Quick learner; hard working; dependable; high degree of integrity. EXPERIENCE

First Advantage (Lexis Nexis), Charlotte, NC

(Virtual) 2018- Present

Technical Support Analyst/Level 2 Technical Specialist

● Quickly and effectively solve customer challenges

● Handle multiple customer issues at a time with a strong ability to multi-task including

● Incoming calls, emails, research, Jira Tickets and training.

● Team members utilize my proficient knowledge as an escalation point when they have issues they are unable to resolve.

● Constantly seeking new ways to improve customer service providing process improvements for our team.

● Support customers via CRM systems with written communication both email and chat.

● Identified as the subject matter expert for 3rd party I-9 software with experience in Equifax

● Trained internal and external customers using WebEx and Level 3 Communication

● Participate in meetings, trainings and conference calls interacting and taking an active Premium Platinum Customer Care Representative 2012-2018

● Provide high quality customer service for clients for pricing, background/drug test report results, technical assistance, and general inquiries.

● Build and maintain customer relationships by handling questions and concerns with speed, professionalism and following up on inquires not immediately resolved.

● Establish reputation as a peer coach by assisting teammates in best practices. Shadow Client Advocate, and verifications associate to learn other aspects of company.

● Technical Support, applications, browser issues

● Chats and emails

● Drug Test / Scheduling i.e. Pre-Employment, Random & Post Accident. Chain of Custody Forms

● Team stat and usage reports

Compass Group (Novant), Charlotte, NC

Patient Transport 2023-Present

● Assisting patients or lifting patients into wheelchairs or stretchers.

● Transporting patients to various locations in the hospital for medical procedures.

● Offering support, encouragement, and solace to patients.

● Ensuring patients are comfortable and safe during transit.

● Monitoring the scheduling system for transport requests and completing them promptly.

● Delivering medical equipment, supplies.

● Complying with health, safety, and sanitation regulations.

● Maintaining accurate daily logs.

● Providing information and directions to patients and visitors. EDUCATION

Myers Park High School, Charlotte, NC

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