Customer Service Assistant Manager

Tonya Patrice Thomas

*********@*****.***

*** *** ****** #*

Havre, MT 59501

Summary: To obtain a full-time position with a reputable business or corporation to use my experience and abilities to promote a positive work environment for myself and the company I can gain employment with. To establish a career that I can move up in and establish my goals for my future.

Experience: Twenty years of customer service, general office, retail and hotel. I’ve worked in person and over phones and online. Office machines. Accounts payable and Accounts Receivables. Windows, QuickBooks, and CUBS collection software. Iam FDCPA certified. Collections on returned checks and medical accounts.

Work History:

Shop ko 2016-2021

Assistant Manager

I oversaw twenty plus employees. Was responsible for all hiring and training of new associates. Prepared tills for each shift. Processed End of Day procedures for my shifts. Unloaded and stocked trucks. Made all schedules for associates. Handled customer service issues to assure a positive shopping experience.

Sherman Inn 2011-2015

Assistant Manager

I was responsible for housekeeping and the wait staff. Hired and trained new employees. Responsible for all ordering and receiving. Kept inventory for housekeeping products. I also waited tables, cleaned rooms and did final inspections on rooms daily. Responsible for schedules for banquets and large parties. Made hotel reservations and processed EOD processes.

Fort Peck Community College 2009-2011

Media Specialist

I was responsible for all media communications for the DETS grant (Diabetes Education in Tribal Schools). To produce healthier options for school age children. I created brochures, posters and videos. Offering cooking classes for parents to teach healthier options. Organized indoor and outdoor activities to keep children moving. I also worked with local teachers to help them establish the DETS program.

City of Poplar 2007-2009

Water Clerk

Opened new accounts. Monthly billing cycle. A/R, A/P. Daily data entry, prepared daily bank deposits. Made appointments for new service or work orders. Created schedules for the service teams.

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