Michel N. Ishak

**** ****** ******* ***** **********, NC 27545

919-***-**** ad3jyq@r.postjobfree.com

Experience: Closing Lead, Target, Garner, NC

August 2019-Present

-Manage whole store process at night in Store Director's abscence

-Handle all HR and cash office duties at night as well as new team member onboarding

Senior Team Leader, Target, Garner, NC December 2007-August 2019

Logistics, Pricing, and Presentation

-Manage whole store process when on opening/closing duties as Leader on Duty, with 90+ employees

-Supervise store pricing and presentation processes, to include pricing adjustments to remain profitable and competitive, and aisle layout and sales promotion

-Direct manager for 10+ pricing and presentation team members

-Train and coach team members on store Standard Operating Procedures

-Maintain active Team Trainer and Certified Food Safety Manager accreditations

-Conduct quality checks to ensure general merchandise and food trucks are unloaded and stocked according to company standards and timelines

-Review new applications, conduct interviews, and assist Human Resources with selection of new employees

-Mentored two presentation team members approved for promotion within the last year

Parts and Delivery Specialist/night closing employee in charge, O’Reilly Auto Parts, Raleigh, NC May2011-June2017

-Stock all delivered or returned merchandise according to store Standard Operating Procedures

-Provide outstanding customer service assistance, such as helping identify proper parts for vehicles

-Ensure store is properly stocked and maintenance is kept up on closing shifts

Work Study Library Circulation Desk Associate January 2006-December 2007

Wake Technical Community College, Raleigh, NC

-Check in and out books and DVDs from the library

-Assist students with computer and DVD-player issues

-Receive and process fines and payments from students

-Answer multi-line phone and address questions Education: Wake Technical Community College

-Associate Degree, Computer Sciences – Networking Technology, 2006

-IT suppport specialist certificate, 2022

Skills: -Fluent (speaking, reading, and writing) in English, Spanish,Lebanese, and French

-Certified Food Safety Manager, 2011-Present

-CompTIA A+ and Google IT professional Certified

Professional Organizations:

-Phi Theta Kappa International Honor Society member and former chapter vice-president at Wake Technical Community College

-Student Body President- Wake Technical Community College, 2006

Honors: -Team leader of the Quarter, Target OCT 2023

-Rated Excellent in Target’s annual review process since 2007

-Number one Backroom Process in the company, Target, March 2012

-Top contributor for Logistics Department, Target, 4th quarter 2011

-Backroom location accuracy district champion, Target, 2011

-Great Team Hero, Target, 2008, 2010

-March Top Performer, Target, 2009, 2010

-Strategic leadership award, Target 2014

-President and Dean’s list, Wake Technical Community College

-National Dean’s list, 2002

-Who’s who among students from American Junior Colleges 2002

References available upon request

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