IRMA FERNANDEZ CLETO

***-** ********* *** ***** York M2N 6V6

+1-929-***-**** / +65 9328 3614

ad3jyn@r.postjobfree.com

OBJECTIVE:

To acquire position which will use my knowledge and allow application of my profession to their fullest.

SUMMARY OF QUALIFICATIONS:

A good team player, hardworking, and goal-oriented individual with more than 15 years experience in service industry, administration, paper works, people handling, policies and project implementation.

Keen to details and leadership skills encompassing meeting the expectations of internal and external clients in a huge team set-up. Is innovative, dedicated to projects and open to explore new ideas for improvement.

Acts in the best interests of clients without compromising a high level of work ethics, procedures, and standards. Always aims for excellence and with communication skills.

QUALIFICATIONS:

Licensed Nutritionist – Dietitian MLQ University Manila, Philippines (July 30-31, 2002)

Licensed Financial Services Consultant - Singapore College of Insurance (Sept 2015)

Licensed Business Insurance Planner – Singapore College of Insurance (March 02-03, 2021)

Food Hygiene Qualification – Guilford School / WSQ (Work Skill Qualification) Singapore (Jan 2015)

Diploma in Caregiving – Alison Training Services (January 19, 2024)

EDUCATION:

1998 – 2002 University of the Philippines, Diliman Quezon City (Degree: BS Community Nutrition)

1997 – 1998 University of the Philippines, Diliman Quezon City (Undergraduate: BS Food Technology)

1992 – 1996 Roosevelt College, Cainta (Secondary)

1986 – 1992 Marikina Elementary School, Marikina Elementary School (Primary)

EMPLOYMENT HISTORY

September 03, 2015 – Present: FINANCIAL SERVICES CONSULTANT

(AIA Pte Ltd – AIA Alexandra, 371 Alexandra Road 07-08, Singapore 159963)

Duties and Responsibilities:

1)Licensed to conduct Financial Health Review and Advice. Render Life Insurance, Investment-Link Plans, General Insurance, Accident & Health Plans and Group Insurance.

2)Proper staffing and work and work designations of staff

3)Proper forecasting of products and supplies to be delivered

4)Highest execution of CHAMPS

5)Monitor product sales, spoilages, man-hours, and controllables

July 2007 – August 2015: RESTAURANT ASSISTANT MANAGER

(McDONALDS Pte Ltd – McDonalds Singapore)

1)Ensures flawless execution of day-to-day operations.

2)Ensures Restaurant Administration procedures set are followed both for personnel and products.

3)Implement profitable projects or LSM.

July 10, 2006 – Jan 10, 2007: AREA MANAGER

(Cinco Corporation – 869 Katarungan St. Plainview Mandaluyong)

Duties and Responsibilities:

1)Responsible for the efficient and effective performance of each outlet and ensures profitability and sales targets are met.

2)Supervises the performance of head crew and outlet crew and ensures efficient and effective performance of assigned tasks.

3)Conducts roving inspection and checks strict compliance of each outlet to the policies, systems and procedures set by the company

4)Monitors outlet inventory and ensures spoilage, losses and overstocks are properly recorded and appropriate action is taken.

5)Briefs Head Crew and Outlet Crew on new products, price adjustments, marketing promo activities, policy changes and other.

6)Ensures accurate and timely submission of daily sales report (DSR), inventory report, attendance report, petty cash liquidation/replenishment, etc.; submits accurate reports to the Operations Manager based on set deadlines; Assists in the soft opening and grand opening of new outlets.

7)Handles customer complaints, outlet incidents; conducts investigation and recommends administrative action to be taken; Assists the Marketing and Franchising Manger on marketing programs and other special projects as the need arises.

November 2002 – January 2003: RESTAURANT ASSISTANT MANAGER

(KFC Philippines – Kentucky Fried Chicken Philippines)

Duties and Responsibilities:

1)Plan, organise, direct, control, and evaluate the operations of restaurants and beverage services.

2)Proper staffing and work and work designations of staff

3)Proper forecasting of products and supplies to be delivered

4)Highest execution of CHAMPS: Monitor product sales, spoilages, man-hours, and controllables.

March 31, 2003 – June 30, 2006: NUTRITION CONSULTANT

(Mead Johnson Nutritionals – Makati City Philippines)

Duties and Responsibilities:

1)Caters the needs of mothers to their children’s nutritional needs.

2)Prescribes and Counsels mothers regarding their child’s proper diet

3)Give diet instructions and planning

November 2001 – March 2002: STUDENT ASSISTANT

(Office of the Chancellor – University of the Philippines, Diliman Campus Quezon City)

Duties and Responsibilities:

Assists in paper works, encoding, typing, filing documents; Assist in phone calls

September 1997 – February 1998: SERVICE CREW

(JOLLIBEE Company – Uniwide Marcos Hi-Way Cainta Rizal, Philippines)

Duties and Responsibilities:

1)Crew at Pantry station, Kitchen, Fryer, Food Prep

2)Proper turn-over/hand-over of station, Inventory work

3)Team building, adherence to teamwork

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