Rhianna Mcleggon

West Hempstead, NY 516-***-**** ad3jyl@r.postjobfree.com

Medical Assistant student expected to graduate by January 2024. 2+ years of professional experience in customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills PROFESSIONAL EXPERIENCE

BJ’s Wholesale Garden City, NY 2022 -2023

Cashier

● Welcome and assist customers in a professional and friendly manner.

● Display enthusiasm and knowledge about the store’s products.

● Routinely support other areas of the store as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.

● Daily, take 100+ orders and complete POS transactions.

● Follow all safety and sanitation policies when handling food and beverages to uphold proper health standards.

● Address all guests’ needs, resolving questions and escalating issues to management when necessary. Forever 21 Valley Stream, NY 2021 - 2022

Sales Associate

● Answered customers' questions about products and promotions; provided information on procedures and policies.

● Completed opening and closing procedures, including organizing workspaces, restocking items, and computing and recording totals of transactions.

● Issued receipts, refunds, credits, or change to customers using the store's point-of-sale (POS) system.

● Greeted 50+ customers daily, building rapport through conversation and honest recommendations.

● Increased returning business by inviting customers to join the company’s loyalty program.

● Assisted in maintaining the back stock room and set up merchandise displays on the sales floor.

● Collaborated with 5+ fellow team members to keep the sales floor area clean and organized at all times.

● Stocked shelves, following the store’s policies, and reported any out-of-stock product to supervisors.

● Ensured that any damaged or expired products were reported, logged, and removed from shelves.

● Kept a vigilant eye on shoplifters and fraudulent credit card transactions. Summer Youth Employment Program (SYEP) Queens, NY 2021 - 2021 Youth Advocacy Counselor

● Implemented recreational programs and educational activities for groups of 10+ children aged 3-9.

● Arranged competitive activities, such as team sports, to stimulate campers’ interest and participation.

● Fostered children’s engagement in free play, peer play, arts and crafts, electronics, and gross motor activities.

● Provided personalized feedback to each camper and their guardians throughout the summer session.

● Maintained camp’s health and safety protocols; responded to and reported emergencies to appropriate parties. EDUCATION/CERTIFICATIONS

Brenau University Biology major Minor in business 2027 Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2024 High School Diploma Queens High School of Teaching Liberal Arts & Sciences Queens, NY 2023

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