Selma Zamora

Scottsdale AZ • 267-***-**** •ad3jy5@r.postjobfree.com

EDUCATION

Drexel University, School of Education Philadelphia, PA Master of Science Anticipated Graduation – May 2024 Human Resources Development GPA: 4.0

Villanova University Villanova, PA

Certificate June 2020- February 2021

Human Resources Management GPA: 4.0

Benemerita Universidad Autonoma de Puebla Puebla, Mexico Bachelor of Science August 2009-May 2014

Communication-Organizational Communication.

PROFESSIONAL EXPERIENCE

JP Morgan Chase Tempe, AZ

Business Relationship Manager, remote division Sep 2023-Current

Manage a portfolio of 250 high-value business clients by cultivating relationships through effective virtual communication and online collaboration tools.

Use knowledge of industry trends and data analysis to identify, recommend, and promote solutions that best serve the client while working within risk parameters.

Analyze product and current usage to pinpoint growth opportunities. TD Bank Richboro, PA

Store Manager March 2022-Sep 2023

Successfully increased store sales and growth through effective strategies, building customer relationships, providing people management and leadership.

Hired the best talent, set goals, and developed learning tools for skills and capability development to achieve career goals by also providing coaching, training, and mentorship, to increased employee productivity and job satisfaction.

Managed employee onboarding, training, performance, and compensation decisions handled any/all disciplinary actions and terminations as required.

Developed and grew of business clients.

TD Bank Quakertown, PA

Assistant Store Manager December 2020 - March 2022

Accountable for regulatory monthly, quarterly, and yearly audits, cash handling, and control of negotiable items.

Recruited, interviewed, trained, and oriented new employees.

Coached team members in sales opportunities and professional development.

Successfully managed inventory levels and office budget.

Provided monthly work schedules to employees to accommodate business demands and vacation requests.

Conducted personal and business account openings, wire transfer requests, and loan applications. TD Bank Quakertown, PA

Teller Manager March 2017- December 2020

Successfully managed a team of tellers, ensuring all cash transactions were adequately executed and customer inquiries were resolved promptly and professionally.

Developed and implemented new procedures for balancing and reconciling cash vaults, increasing efficiency, and reducing errors.

Spearheaded a customer service initiative to increase customer satisfaction ratings.

Conducted regular training sessions for tellers on new banking products and services, resulting in improved cross-selling and increased revenue for the branch.

SKILLS

Problem solving, communication, teamwork, planning and organization, collaboration, procedure development, presentation skills, product analysis, data analysis, navigation skills, leadership, content creation, self-management, productivity, conflict resolution, adaptability, coaching and mentoring, training and development.

Computer: MS Excel, Access, Project, PowerPoint, Word, Oracle, Salesforce, Workday, Adobe presenter, Adobe captive. Language: Fluent in English and Spanish