Customer Service Call Center Healthcare Administration
Resume:
Leslie M. Sandoval
* ******* ****** *******, ** *0228
****************@*****.*** ***.*********@*****.*** (c) 678-***-**** Objective: Well rounded customer service professional. Enjoy working within a diversified team. Familiar with high call volume settings. Enjoy talking to people. Customers are my most prioritized asset to my place. Enthusiastic and skilled customer Service Associate.
Experience Imaging Account Specialist. October 16,2015-2019 Resugens Orthopaedic Fayetteville, Ga
High call volume fast pace call center medical office Thoroughly Screened and scheduled patients for Imaging procedures. Communication with physician and other medical staff Obtained prior authorizations and handled workers compensation cases Obtained imaging orders and scheduled special cases Worked with countless medical operating software
Surgical Coordinator/Medical Secretary August 2012- August 2014 Resurgens Orthopaedic Morrow, GA
● Scheduled patients for outpatient surgical procedures.
● Verified insurance benefits and obtained authorization from insurance company.
● Used CPT procedure codes and ICD-9 diagnosis code for insurance benefits and scheduling purposes.
● Review records for completeness, accuracy, and compliance with regulations.
● Obtained referral from PCP for Specialist office.
● Review surgical procedure pre-assessment guidelines with patient.
● Collect surgical deposits/co-pays and enter data into computer system.
● Process and prepare business or government forms.
● Enter data, such as demographic characteristics, history and extent of disease,
● diagnostic procedures, or treatment into computer in compliance with HIPPA.
● Resolve or clarify codes or diagnoses with conflicting, missing, or unclear
● information by consulting with doctors or others.
● Roomed patient during clinic hours.
● Assist physician in clinic.
● Maintain data records for pain medication prescriptions according to the
● proper regulations.
● Authorize drug refills and provide prescription information to pharmacies.
● Clean and sterilize instruments and dispose of contaminated supplies
● Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
● Greet and log in patients arriving at office or clinic. Medical Assistant June 2010 – August 2012
Southern Regional Medical Center Riverdale, GA
● Greet and log in patients arriving at office or clinic.
● Schedule appointments for patients.
● Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
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Leslie M. Sandoval
8 College Street Hampton, GA 30228
****************@*****.*** ***.*********@*****.*** (c) 678-***-****
● Contact medical facilities or departments to schedule patients for tests or admission.
● Perform routine laboratory tests and sample analyses.
● Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
● Collect blood, tissue, or other laboratory specimens, log the specimens, and Prepare the specimens for testing.
● Explain treatment procedures, medications, diets, or physicians' instructions to patients.
● Show patients to examination rooms and prepare them for the physician.
● Clean and sterilize instruments and dispose of contaminated supplies.
● Authorize drug refills and provide prescription information to pharmacies.
● Interview patients to obtain medical information and measure their vital signs, weight, and height.
● Prepare treatment rooms for patient examinations, keeping the rooms sanitized and organized.
● Record patients' medical history, vital statistics, or information such as test results in medical records.
● Schedule appointments for patients.
● Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patien Skills:
Medical Terminology
Medical Coding
Telecommunications
Judgment and Decision Making
Time Management
Coordination in a medical service atmosphere
Clerical Multitasking
Customer and Personal Service
Microsoft word, Excel, power point
Certifications:
Certified Clinical Medical Assistant CCMA. NHA
Certified Medical Administrative Assistant CMAA NHA CPR certified by the American Heart Association
Education:
Quality Physicians Services Medical Coding School Jonesboro, GA Medical Billing and Coding
Health Information Technology Program
01/2010-6/2010
Cardiograph Technician Program
Graduated June 2008
GPA 4.0
Georgia State University Atlanta, GA
Leslie M. Sandoval
8 College Street Hampton, GA 30228
****************@*****.*** ***.*********@*****.*** (c) 678-***-**** 09/2004 – 06/2005
Internship
Experience:
Southern Regional Bariatric Center, Riverdale, GA 01/2010-3/2010 Health Information Technician
Input patient demographic, administrative and clinical data into the EMR system
Verify patient insurance eligibility and benefits for services performed by the facility
Schedule patients for surgery
Assist the doctor in the exam room
Take patient vital signs
Southern Heart Specialist, Riverdale, GA 3/2008 - 6/2008 Electrocardiographic Technician Intern,
References:
Pamela Sexton Data Analysis
Relationship: Work Colleague
4 years
Hampton,Ga
Melissa Jackson
Work and school Colleague
10years
Hampton,Ga
Stephanie Stafford
Medical Clinic Office Manager
3years
Jackson,Ga
Cindy Tate
Lead Medical Billing and Coding
3years
McDonough,Ga
Leslie M. Sandoval
8 College Street Hampton, GA 30228
****************@*****.*** ***.*********@*****.*** (c) 678-***-**** 770-***-****
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