OLGA R. COLLAY

MESA, AZ • 602-***-**** • ad3jxi@r.postjobfree.com

ACCOUNTS PAYABLE/CUSTOMER SERVICE SPECIALIST

CUSTOMER SERVICE COLLECTIONS

ACCOUNTS PAYABLE ACCOUNTS MANAGER

To obtain a long-term position with a reputable company where I can utilize my skills and continue with my career path.

Highly skilled and innovative Customer Service Representative with over 14 years of experience in various fields. Exceptional communication skills, utilizing cross-functional collaboration to consistently meet and exceed organizational goals. Strong knowledge of data-driven strategic planning, using KPIs to achieve optimal results. Thrives in both remote and traditional team environments. Acts in a servant leadership role, mentoring and training new team members, working collaboratively with the team to successfully meet and exceed our goals. Technical Proficiencies

Microsoft Office Suite Microsoft Teams Workday Taleo ICIMS Salesforce ADP Workforce Now Adobe Photoshop Adobe Connect Adobe Acrobat Openhire Bullhorn Maxhire Google Hangouts Go-To-Training PROFESSIONAL EXPERIENCE

Doordash,Mesa, AZ 2018- Present

Delivery/Customer Service

As a member of the Doordash Team I have provide an excellent customer experience while delivering high quality food and service.

ROSA’S, Saloon, Mesa, AZ 2014– 2018

Receptionist

Focus on providing an exceptional experience for clients and customers. Other responsibilities include:

● Set up appointments for, hairdressers

● Meet and greet customers

● Cash handling/Credit and Debit Card Transactions

● Ensure Excellent Customer Satisfaction

DNS Auto Glass, Phoenix, AZ 2011 - 2014

Insurance Verification Specialist

Developed and implemented continuous improvements to processes by creating and implementing a comprehensive verification process guide and rubric(s) for staff. Other responsibilities include:

● Meet and greet clients in a courteous and professional manner

● Responsible for transferring calls to the appropriate individual

● Data entry in Microsoft Excel

● Collections for past due accounts

OLGA COLLAY Page 2

● Verify insurance coverage with client and insurance company

● Verification of EDI rejections with insurance company

● Bill insurance company

● Dispatch Technicians

● Assist Technicians with incorrect parts

● Schedule customer appointments

● Verify client insurance faxes with correct vehicle information PROGRESSIVE FINANCIAL SERVICES Tempe, AZ 2009– 2010 Accounts Payable/Collections

Managed the full cycle Accounts Payable/Collections process. Other responsibilities include:

● Collections

● Contact debtors in reference to past due accounts

● Approve debtors for payment plans

● Apply payment to account

● Verify insurance and bill insurance if required

● Verify consumer information

● Place outbound calls and take inbound calls

TELECARE GLOBAL SOLUTIONS, Phoenix, AZ 2008 – 2009 Customer Service Representative

Earned multiple awards and commendations for customer service excellence. Responsibilities include:

● Customer Service Representative

● Contact current cellular customer in reference to account

● Offer Products and Services for Cellular Services

● Ensure Customer Satisfaction

● Apply Payments to Account

● Verify Account Password or Security

EDUCATION

Associates, Business AIBT

GED

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