JOYBURT BAPTISTA

Calgary, AB • ad3jx8@r.postjobfree.com • 403-***-**** • linkedin.com/in/joyburt-baptista-1605275b

Profile Summary

A result-oriented professional with extensive years of experience in Human Resources (Recruitment, onboarding, project management, HR shared service, HRIS implementation) in Banking, Life Insurance and Telecom Industry. Proven ability to lead large teams for running multiple projects and process operations successfully. Possess strong interpersonal skills, analytical, decision making and problem-solving skills and also handled high volume work in a fast-paced environment. Currently volunteering with Ups and Downs Syndrome Associations as HR Coordinator in Calgary, AB

Skills & Qualifications

• Bachelor’s Degree - Commerce, Mumbai University, India - 2002

• Certified Six Sigma Green Belt awarded by ICICI Bank – 2009

• Proficiency in MS Office Suite and HRIS Applications - Peoplesoft, Oracle Fusion, Taleo, Onus, Hirecraft,

• Successfully rolled out the Standard Operating Procedure (SOPs) to further strengthen recruitment process

• Instrumental in assessment & implementation of the new Talent Avenues for the organization

viz: Recruitment Process Outsourcing model (RPO) and implementation of AI & BOT technology

Work Experience

Lead - HRBP – IndiaFirst Life Insurance Ltd, Mumbai, India September 2021 – January 2023

Key Result Areas:

• Led and mentored a team of 4 HR coordinators and succeeded in managing full lifecycle HR activities of 1500+ sales employees (end-to-end recruitment and selection cycle across locations)

• Responsible for talent acquisition, new hire onboarding documentation and track completion, identification of skill gaps & training needs

• Conducted new hire orientation program to promote company’s mission connection, culture, engagement and employee retention

• Provided strategic direction and consultative support to senior business leadership on various talent acquisition strategies and monitoring the manpower budget within the unit

• Collaborated with hiring managers to identify business needs, job specifications, job duties, qualifications, and skills and develop effective recruitment strategies.

• Developed job postings and utilize various sourcing channels to identify potential candidates, including job boards, social media, networking, and industry events

• Developed creative and strategic solutions to source, attract and select high quality candidates (RPO Model)

• Assessed and evaluated recruitment and selection criteria to ensure effective hiring and recommending revision as needed. Achieved & Maintained manning Ratio above 95% across sales channel

• Hosted and attended job fairs, career events and conferences to promote company’s brand to attract top talent and enhance visibility

• Maintaining relationship with post-secondary institutes, recruitment agencies and employment networks to source quality talent

• Proactively scheduled and prepared candidates and interviewers for on-campus and in-house interviews and managed large-scale volume hiring and maintained talent pipeline of candidates for future consideration

• Data analysis and recommendations in various HR issues related to recruitment, performance, retention, people experience to ensure development of an agile and competent workforce

• Conducting training with hiring manager through coaching on interview/selection techniques

Significant Accomplishments:

• Instrumental in assessment & implementation of the new Talent Avenues for the organization

viz: Recruitment Process Outsourcing model (RPO)

• Designed and implemented Recruitment dashboards and Job Description Gallery

HR Resourcing Manager – YES BANK LTD, Mumbai, India April 2016 – September 2021

Key Result Areas:

• Instrumental in setting up the in-house Resourcing Team (Talent Acquisition realm)

• Additionally, spearheading a team of 10 recruiters to manage end to end recruitment

• Championing the in-house sourcing capability to deliver cost effective recruitment for the bank – hiring 500 persons in FY’20 & FY’21

• Reduced dependence on placements consultants by proactive sourcing tactics and sustainable initiative thereby saving cost at ~ $ 245,000 since last 2 financial years

• Conducting Behavioural Event Interviews (BEI) at all level positions for Retail Banking Unit

• Maintaining relationship with Placement Consultants, Universities and other educational institutions

• Successfully launched the ‘YES Professional Banker’ Program in partnership with Manipal Academy

• Designing and implementing Hire-Train-Deploy model for growth and development of employees

• Designed and developed comprehensive onboarding programs that effectively introduce new employees to the company culture, policies, and procedures

• Developed internship programs and performance assessment of new employees

• Implemented SOP to monitor and evaluate recruitment process adherence and compliance

• Develop and conduct initial candidate screenings, interviews, and assessments to evaluate fitment and provide constructive feedback to hiring managers throughout the selection process

• Maintained orientation materials, welcome kits, handbooks to provide new hires with essential information about the company, its mission, values, and expectations.

• Collaborated with the Talent Manager for a personalized orientation plan for each role.

Significant Accomplishments:

• Successfully rolled out Recruitment Standard Operating Procedure (SOP) in HCM in FY’17

• Worked on digitization of interview process using Video Analytics, AI and BOTS technology

• Actively involved in implementing HRIS system (Oracle Fusion & Taleo)

HR Sourcing Manager – ICICI Bank, Mumbai, India January 2007 – April 2016

Key Result Areas:

• Heading a team of 50 contractual employees managing Lateral Recruitment Channels pan India

• Instrumental in setting up and managing ICICI Sales Academy across the country for entry level sales force recruitment

• Screen resumes, conduct interviews and perform skills assessment tests for junior positions

• Hiring 1000 Sales Officers on average on a month-on-month basis

• Planning and executing Recruitment Strategy, In charge of Recruitment Budget for the bank

• Championing the in-house sourcing capability to deliver cost effective recruitment for the bank – hiring ~ 300 persons per month

• Cost Saving: reduced dependence on placements consultants; 2000 hired in FY’15

Significant Accomplishments:

• Automation of Recruitment Reports through SAS and Hirecraft platform

• Conducted detailed analysis of ICICI Careers websites to understand footfall and areas of improvement

Volunteer Experience

HR Coordinator - Ups and Downs Syndrome Associations - Calgary, Alberta September 2023 – Present

• Support the recruitment process by actively screening and interviewing new candidates and volunteers,

• Onboarding duties including required paperwork submissions, follow-up emailing

• Working alongside volunteer trainers to achieve organization goals

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