SUMMARY: Leadership roles in communications and governance in the commercial, government and nonprofit sectors. Through strategic managerial communications, I have developed and fostered productive relationships with diverse stakeholders internally (e.g., C-suite to line managers, employees, departmental customers) and externally (e.g., board members, investors, news media, legislators, advertisers).

Skills and Capabilities

Technical

Microsoft Office Suite including PowerPoint and Word

SharePoint, Teams

Survey and Feedback tools and software including MS Forms and Survey Monkey

Editorial

AP Style

PowerPoint and Keynote presentations

Research

Speech writing

Script writing

Key messages/talking points

News releases

Editing

EDUCATION and TRAINING

Academic

Post Graduate Fellowship-Media Management, Poynter Institute for Media Studies, St. Petersburg, Fla.

M.S., Journalism/Mass Communications, Temple University, Philadelphia, Pa.

B.A., English Language & Literature, University of Virginia, Charlottesville, Va.

Accreditations

Accredited Business Communicator (ABC) –International Association of Business Communicators

Accredited Public Relations Professional (APR) – Universal Accreditation Board, Public Relations Society of America

Training

Florida Public Records Management course, Florida State University

Lockheed Martin Corporation: Six Sigma Green Belt training Lean Management

Employment History

Orlando Health, Orlando, Fla. (11-hospital, 3,200-bed healthcare system)

2018 – IT Communications Manager, Information Technology/Clinical Engineering

Internal Communications: Serve as lead communicator for the 1,000-member Information Technology and Clinical Engineering department by developing and managing strategic communication initiatives targeting the 23,000-employee healthcare system. Successfully partner with internal organizations (e.g., Clinical, Compliance, Finance, HR and Marketing).

Support the senior vice president/chief digital & information officer by creating, writing and editing speeches, bios, presentations and a variety of other communications.

Lead communications planning and execution for executive steering committees that provide governance over major, heavily funded IT projects and programs.

Coordinate the planning and distribution of product and technology communications including upgrades, go-lives, risk, digital transformation, emergency preparedness, cybersecurity, and business resiliency.

Lead the IT Technical Documentation team, which documents IT processes and manages document repositories

Lead teams responsible for design and content for SharePoints, newsletters and internal social media channels

Achievement: Several recognitions for outstanding teamwork and leadership of IT and electronic (comprehensive) health record implementation communication initiatives.

Houghton Mifflin Harcourt, Orlando, Fla.

2017-18 – Communications Manager for Operational Excellence

Developed and executed project management, organizational, process improvement and executive content designed to foster relationships and enhance communication among internal departments as part of an enterprise-wide change management initiative.

Coordinated with internal and external teams to identify and promote topics and key messages to help market academic/editorial products and services.

Produced, wrote and edited monthly updates and quarterly newsletters on business activities and achievements.

Achievement: Conceived and launched the prototype for internal business communication tools for company-wide change management and process improvement

Full Sail University, Winter Park, Fla.

2015-17 -- Associate Course Director, Professional Communications & Presentations

Advised/directed professionals and students in determining marketing strategies for maximizing their professional and personal brands. Focused on availing social, broadcast and print media options; public speaking; and designing creative online presentations.

Conducted virtual meetings and workshops to instruct on speaking and presentation skill development

Achievement: Invited to teach master’s degree level course on public relations and reputation management. Completed two terms with outstanding evaluations.

Embry-Riddle Aeronautical University, Daytona Beach, Fla.

2014-15 Adjunct Instructor, Communications

Supported academic research and writing projects

Taught English and speech communications courses

Achievement: Contributed chapter on interpersonal communications to a newly published university textbook

Enterprise Florida Inc., Orlando, Fla. (Florida’s economic development organization)

2006-13-Director, Communications

Established official internal and external communications strategies, policies and procedures, ensuring .compliance with organizational policies and state regulations.

Led internal/employee communications and public relations initiatives as part of the state's business and industry retention and recruitment as strategy.

Prepared CEO, senior staff and subject matter experts for press interviews and public presentations.

Partnered regularly with various departments to facilitate synergy and communication among them to ensure understanding, buy-in and active work toward achieving company goals.

Facilitated Freedom of Information Act (FOIA) requests.

Served as official spokesperson. Directed communications with media relations, staff and board of directors.

Managed governance communications for legislative, board and executive committees.

Managed production and release of annual report, news releases/statements and investor brochures.

Achievements:

Florida Public Relations Association: Image Award of Distinction, Annual Reports, 2011 • Image Award of Distinction, News Releases, 2011

Southern Economic Development Council: Superior Award, State Division, Annual Reports, 2009

Promoted from director to vice president

PROFESSIONAL and COMMUNITY MEMBERSHIPS

Public Relations Society of America

National Association of Black Journalists

Board of Directors, Martin Federal Credit Union

Central Florida YMCA Branch Board of Directors

United Arts of Central Florida – Small Budget Funding Panel

Florida Public Relations Association – Past Board Member

United Way/Orange Co./Orlando Citizen’s Review Panel

Orange Technical College Foundation – board president for Winter Park and Avalon campuses.

Orlando Regional Chamber of Commerce: Leadership Orlando Class 51 Graduate

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