William “Bill” Aldrete ad3jwp@r.postjobfree.com

**** ******** ****, *******, ** 30295 404-***-****

Maintenance and Operations Manager –Facilities Maintenance

Proven success as a results-oriented leader with extensive experience in all areas of fixed and mobile ground equipment maintenance and Fleet Maintenance and Facilities Management. Proven initiator and strategic thinker with effective leadership, team building, analytical, organizational and communication skills. Particular strengths in:

Maintenance and Facilities Service Management – Known for running a safe, efficient operation and exceeding quality standards. Reduced on-the-job injuries to the lowest rate ever, while both growing the operation and improving productivity. 20 Plus years as Production Manager, Maintenance and Facilities Management

Extensive Operational Knowledge – CMMS Systems /SLA’s, MEP,Project Budget Planning, Budgeting, Cost Analysis, Expense Control, Change Management, Site Start-Ups & Turnarounds, Process Improvements, Inventory Management, Cost Reduction, Operational Management, Site Staffing Models, Team Leadership & Motivation, Conflict Resolution, Capital Expenditure Development, Ability to Develop and Execute Budgets, Maintain KPI’s In line with desired results.

Leadership – Led small, medium and large teams. Visible leadership, communication and trust are all used to motivate, inspire and achieve results.

Professional Experience

Oct 2022- Present

Service Manager

Commercial Electrical Service

● Assist in building the portfolio of Service aggregators

●Directly manage Service Technicians

●Schedule all customer work orders, and update the service provider on status and completion

●Ensuring all work is completed to NEC/NFPA codes

●Ensuring all AR billings are correct

●Provide service aggregators with completion pictures and work details of all projects

●Built the service from current vendors on my arrival 3 to 22 Service vendors in a 24 month period

Professional Experience

Oct 2018-2022 JLL

JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

2018 Facilities Manager

Position Goals & Objectives:

• Provide support to Facilities and Community management teams in order to effectively maintain buildings

• Increase operational efficiency by managing all maintenance requests.

Fully responsible for 12 Wework location in the Atlanta Market

2019- Present Sr Facilities Manager Promoted

Full responsibility for the Southeast market

To include 4 states and 31 Building location

● Assist in building the portfolio facilities team as needed

●Directly manage portfolio facilities team

●Execute on Global strategy set by Head of Assets management and Facilities

●Ensuring Fire & Life Safety & New York Code compliance

●Negotiate and maintaining facilities service contracts including but not limited to: MEP

●Elevator Pest Control Waste Removal

●Develop and oversee all Preventative Maintenance Programs

●Act as the liaison between the Community Management team and the building’s Property Management team for any escalated issues

●Manage timesheets

●Solve escalated (level 2) maintenance requests submitted via ticketing system

●Weekly review of the Zendesk data reports to: o Drive SLA’s to 90%

●Manage assignees / staff performance

●Planning resolutions for aging tickets

●Identify and act of Facilities categories with recurring SLA’s below 75%

●Facilitate the purchase of emergency items

●Meet KPI targets within the portfolio set by Global Head

●Facilities & Asset management

●Participate in building opening Hand Over and Punch List completion

Professional Experience

Oct 2018-2019 Wework contracted to JLL

WeWork

WeWork is an American commercial real estate company that provides flexible shared workspaces for technology startups and services for other enterprises. WeWork designs and builds physical and virtual shared spaces and office services for entrepreneurs and companies.

Facilities Manager

Position Goals & Objectives:

•• Provide support to Facilities and Community management teams in order to effectively maintain buildings

•• Increase operational efficiency by managing all maintenance requests for 12 Office

buildings in the Atlanta market.

Duties and Responsibilities:

•• Manage maintenance requests via ticketing platform

•• Generate maintenance ticket reports

•• Coordinate Field staff work schedules

•• Prioritize and escalate issues up the chain of command

•• Recommend the use of resources to resolve issues

•• Ensure Facilities teams are properly equipped

•• Coordinate delivery of maintenance equipment and supplies

•• Coordinate and schedule trash removal as required

•• Track Facilities inventory and equipment budget

•• Analyze team productivity by comparing weekly time sheets to ticket resolution metrics

•• Coordinate ad hoc HQ projects as needed

•• Meet with third party contractors and coordinate efforts to provide service

•• While reporting to the Regional Director of Facilities, maintain Quality Assurance and Control or Territory

Professional Experience

March 2015- Oct 2018

Topgolf

Topgolf is a global sports entertainment community headquartered in Dallas, Texas with locations throughout the North America,

Facilities Manager

Key Responsibilities

●Responsible for the daily and safe operations of the Maintenance Department. Oversee the repair or replacement of equipment and systems, game and Targets, all facilities maintenance as required. To ensure maximum productivity and efficiencies associated with maintenance while supporting the policies, goals and objectives of the company.

●Monitors the use and inventories of spare parts, maintenance supplies, and equipment and initiates reordering when necessary

●Oversees the maintenance of the entire TopGolf facility and maintenance shop equipment.

●Supervises TopGolf maintenance personnel.

●Ensures that maintenance technicians are adequately trained, equipped, and motivated so that maintenance programs/activities or projects can be accomplished in a safe, timely, and cost-effective manner.

●Communicates regularly with all maintenance technicians, both individually and as a team, to ensure good two-way communication concerning maintenance issues.

●Responsible for hiring maintenance personnel. Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the maintenance technicians.

●Monitors operation and use of all equipment and systems.

●Initiates and carries out projects that improve efficiency and/or reduce operating costs.

●Maintains safety, health, and environmental policies and procedures. Directs, maintains, and enforces the safety program for the maintenance department; reviews safety records to uphold standards of maximum safety for all maintenance technicians.

●Ensures city, county, state, and federal regulations relating to the maintenance department are met at all times.

●Coordinates activities and projects with Operations Departments. Communicates directly with the Operations Department to coordinate maintenance and repair work associated with the Maintenance Dept.

●CMMS System: Maintains and monitors all required Work orders and repairs. PM percentage at or above 90% monthly

2001 –Sept 2014 Elite Line Services, LLC. Atlanta, Georgia

Elite Line Services is one of the leading maintenance and operations services providers to the aviation industry for baggage handling systems, ground support equipment, and passenger boarding bridges.

Regional Manager, Regional Director - East 2006 – 2014

Provided direct leadership to 13 sites ranging from two to 80 employees

Responsible for safety, quality, customer satisfaction, employee satisfaction and financial performance

Led successful start-ups of five new maintenance and operation sites

Responsible for the First Successful award of Fleet Operations contract with over 600 pieces of rolling stock

Responsible for being awarded the Detroit operation of over 2,500 pieces of equipment and over 70 employees

Brought ELS largest Ground Support Equipment maintenance site, Detroit, and the Atlanta Regional office into ISO 9001-2008 quality certification program

Full P & L responsibility as well as being accountable for developing all task items and yearly cost figures, consistently under budget

Responsible for receiving the first ASE Blue Seal Certification under my direction for the Orlando Fleet Operation

Site Manager, Assistant Regional Manager Atlanta, Georgia 2001 - 2006

Led a team of five technicians maintaining ground support equipment for Northwest Airlines and other airlines at Atlanta Hartsfield-Jackson International Airport

Developed Regional Maintenance Business Proposal and Launch plan to further build the customer base

Awarded new contracts at eight different locations in the US in the first three years

Achieved 100 percent customer satisfaction in an independent survey

Full P & L responsibility for 13 sites, consistently under budget

1989 – 2001 Northwest Airlines, Inc. Atlanta, Georgia

Northwest Airlines was the sixth largest airline in the world prior to its merger with Delta. With hubs in Detroit, Minneapolis – Saint Paul, Memphis and Tokyo, Northwest flew to more than 250 destinations in the US and more than 30 other countries.

Education

Sheet Metal Technology and Welding Erie County Technical College (with honors)

Certificates

AWS Certified Welder MIG and TIG in Group A and B Metals

Certified in all metal groups both A & B groups in TIG welding

Certified in AWS MIG up to 1” plate

OSHA 10

Key Training

Accident/Incident Investigation

Safety Observation

Supervisory 101 and 201

P&L Budgeting

Multiple National Seminars Classes

Leadership Training

Management Training Classes

Training Action Plans

OSHA 10 Certified

FMLA, ADA

Accident Investigation

ForkLift Certified

10 years Production Manager in Sheet metal Fabrication Welding Shop

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