Customer Service Care

ARIEL ALSTON

Snellville, GA ***** c:404-***-****

*************@*****.***

SUMMARY:

With a dynamic and engaging demeanor, I consistently deliver exceptional service to clients, creating a positive and memorable experience. Thriving in challenging workplace environments, I actively collaborate with management to elevate customer care standards. As a proactive self-starter deeply committed to continuous learning, I bring a strong sense of motivation, leadership, and effective problem-solving techniques to contribute proactively to any team. My versatile skill set includes not only exceptional communication and interpersonal abilities but also a keen sense of reasonable decision-making. This enables me to navigate diverse customer needs skillfully, managing expectations and ensuring overall satisfaction. In a customer service role, I am dedicated to fostering positive relationships and exceeding client expectations through attentive service and proactive problem resolution.

SKILLS:

Advanced Proficiency in MS Word and MS Excel

Expertise in All Orders Software

Extensive Experience with QuickBooks Software

Exceptional Verbal and Written Communication Skills

Administrative Excellence

Proficiency in Problem Solving

Strong Organizational Abilities

Exceptional Customer Service Skills

Advanced Critical Thinking Capabilities

Expertise in Conflict Resolution

Highly Developed Social Skills

Active Listening and Empathy

EDUCATION:

Central Gwinnett High School, Lawrenceville, GA

High School Diploma: May 2009

Dekalb Technical College, Clarkston, GA

EXPERIENCE:

Customer Service Lead/ Office Manager, Duluth, GA September 2014- Present

Primero Games LLC

First point of contact for customers, managing all aspects of order fulfillment in the customer service department.

Supervised and coordinated multiple team members for current and upcoming projects to ensure accuracy and efficiency.

Recruited, selected, oriented, and trained office staff, managing their tasks and deadlines. Created RMAs, Sales Orders, and Ship Docs using Number Cruncher & QuickBooks.

Handled customer telephone calls, addressing inquiries related to products, account balances, and order fulfillment.

Assisted customers in person with technical and financial inquiries.

Collected and documented customer account information and posted checks to customer accounts.

Recorded and prepared all cash receipts for bank deposits.

Processed sales orders and billed customers in a timely manner.

Managed the shipping of products to various customers and suppliers.

Stayed informed about current industry issues and changes in regulations to ensure compliance.

Maintained inventory and conducted cycle counts as required.

Addressed customer complaints, feedback, and product issues promptly.

Provided first-level technical support and basic troubleshooting information.

Conducted data entry, consistently updating customer accounts with current contact information.

Maintained up-to-date knowledge of products, legalities, regulations, and industry trends.

Assisted with inside sales by providing customers with information about improved products and services.

Collaborated with the Accounts Receivables team to review customer accounts, addressing open balances and creating promissory notes on payment plans and dates.

Organized company events and managed deadline tasks.

Coordinated meetings with upper management and executives.

Customer Service Representative/ Shift Leader, Norcross, GA August 2018- December 2014

Five Guys Burger & Fries

Contributed to the preparation of food in a high-paced environment.

Swiftly delivered customer orders to specified addresses.

Undertook responsibilities as a daily opener and participated in shutdown procedures at closing.

Managed the register, engaging directly with customers.

Welcomed customers upon arrival and addressed inquiries regarding pricing and available items.

Upheld an organized working environment while delivering exceptional customer service.

Housekeeping/Laundry Assistant, Decatur, GA August 2009-July 2010

Manor Care Skilled Nursing & Rehab Center

Provided comprehensive housekeeping services for residents within the center

Conducted daily cleaning of residents' rooms and restrooms, ensuring a high standard of cleanliness

Thoroughly cleaned public and dining areas throughout the facility

Assisted in emergency cleanup situations when required

Collected and transported residents' clothing to the laundry area for cleaning

Washed, dried, and folded various clothing items for multiple residents

Accurately delivered clothing items to the respective residents' rooms in a timely manner

Offered excellent customer service during daily interactions with residents.

Contact this candidate