Eleni Bedlu, BA

956-***-**** ad3juv@r.postjobfree.com

OBJECTIVE

A Detail-oriented, efficient, and organized professional with 10+ years of experience in business management and providing excellent customer service. Seeking opportunities to join a company as a business development specialist, coordinator, operations manager, or similar roles, to help establish quick and long-lasting relationships with clients. With accomplishments in management in the service and healthcare industry, will integrate skills of being an effective communicator, problem solver, and team player.

SKILLS & LICENSES

Licenses: Cosmetologist license from the Commonwealth of Virginia

Interpersonal: Customer and Client relationship, Sales presentations

Platforms : MS Suite (Excel, Access, PowerPoint, Windows XP, Office XP Professional)

Management: Database Administration, Database and Records management, Data Modeling, Business Intelligence

Languages: Amharic (native)

PROFESSIONAL EXPERIENCES

OMO Hair Salon, Alexandria, VA January 2000- Present

Business Owner, Primary Stylist

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment seeing over 50 clients a day

Created new staff training protocols emphasizing customer surveys post-service, improving client satisfaction and average tip percentage by 10%

Streamline rebooking system, including text and email reminders for repeat clients

Actively pursue career advancement opportunities, attending 5+ courses and workshops per year

Initiated COVID-19 safety protocol, including reduced occupancy and cleanliness xx

Silverado Memory Care, Alexandria, VA January 2018 - Present

Data Analyst

●Generated electronic and written records related to the xx

Michael Mcintire DDS, Arlington, VA June 2010 – June 2013

Assistant Manager

●Utilized Excel to coordinate shipping for office materials with a monthly budget of $400

●Managed correspondence, reports, and scheduling with MS Office

●Created a patient satisfaction mechanism, which addressed complaints to ensure patient retention

●Ensured the preparation and billing of invoices from 10 insurance companies, to conduct invoice reviews and approvals

●Answered 40+ incoming calls daily and provided instructions for customers per training guidelines

●Provided excellent quality customer service by patiently listening and communicating company policies with empathy

INOVA Hospital, Alexandria, VA September 2018 –February 2020

Lactation Educator

Conducted competency-based employee trainings on infant feeding appropriate to the departments practice

Communicated with Pediatricians and OB/GYN providers to improve lactation support for patients who elect to breastfeed

Provided telephone consultations to prenatal and post-partum parents regarding breastfeeding/OB-GYN concerns

Developed prenatal health education materials to promote breastfeeding support for expecting and current mothers to understand

EDUCATION

University of Phoenix/George Mason University, Fairfax, VA

Bachelor of Art in Healthcare Administration and Management

Northern Virginia Community College, Arlington, VA

Associate Diploma in General Studies

Contact this candidate