REANNAN TYNER

Salesforce Administrator

*** ****** **** **, *****, Ga 30141 +1-214-***-**** ad3juu@r.postjobfree.com CAREER SUMMARY:

Motivated and detail-oriented professional with a background in customer service, process optimization, and problem-solving. Experienced in establishing rapport with clients, streamlining processes, and developing solutions to complex operational and client issues. Certified Salesforce Associate seeking a Salesforce Administrator position to leverage my skills in data integrity, troubleshooting, and communication to contribute to company success. WORK EXPERIENCE:

National General Insurance

Claims Adjuster September 2022 - Present

● Evaluate insurance claims and review documentation to determine coverage and liability.

● Manage a caseload of claims while adhering to company policies and procedures.

● Work closely with clients, attorneys, and other stakeholders to reach a settlement in a timely manner.

● Provide excellent customer service throughout the claims process.

● Maintain accurate and detailed records of claim activity. Bank Of New York Mellon

Client Service Representative September 2019 - April 2022

● Provided quality support to clients with complex transactions and processes on a daily basis.

● Responded to client questions on BNY Mellon product features and provided technical assistance for issues that had been escalated by junior team members.

● Researched and resolved moderately complex operational or client issues.

● Routed issues that could not be addressed at point of contact to appropriate team, in accordance with documented procedures.

● Assisted in providing status updates on problem resolution and outstanding issues to other teams.

Bank Of New York Mellon

CT Document Admin December, 2013 - September 2019

● Processed all assigned Initial and Final Collateral reviews in a timely and accurate manner based on the review requirements of each Servicing Level Agreement.

● Verified mortgage loan documents (single family, commercial, auto, manufactured homes, student and timeshares).

● Audited and cleared file exceptions, filed collateral document(s) and updated system of record accordingly.

● Shipped and tracked incoming and outgoing packages.

● Maintained excellent internal/external customer service. SKILLS:

● Salesforce Administration: Certified Salesforce Associate with familiarity with Salesforce platform and its functionalities, including data import/export, user management, and customization.

● Customer Service: Proven skills in establishing rapport with clients, understanding and fulfilling customer needs, and maintaining customer satisfaction.

● Process Optimization: Experience in identifying and streamlining processes to improve team efficiency.

● Problem-Solving: Ability to identify and develop solutions to complex operational and client issues.

● Attention to Detail: Experience in reviewing and verifying mortgage loan documents and insurance claims, ensuring data integrity.

● Communication: Excellent verbal and written communication skills, including the ability to communicate effectively with users, stakeholders, and team members. EDUCATION:

2003-2007 South Gwinnett High School

2010-2011 Gwinnett Technical College

2016-2017 Capella University

CERTIFICATIONS:

Salesforce Administrator (Trailhead) - in progress Certified Salesforce Associate