TERRA N. ELSENG Zion, IL

847-***-****

ad3juf@r.postjobfree.com

OBJECTIVE

Detailed proactive agile project manager with over 20 years experience working in Software, Electrical, Hardware, Mechanical and Quality Engineering. Close attention to client’s needs, preferences and efficiently integration of projects. Focus on resource, forecast planning, scheduling task assignments, executing project kick-off, design reviews, milestone deliverables, budgeting, administration and client relationship to achieve targeted goal,quality project within budget. EDUCATION

Certificate Linked In Learning (ECU credits) 2024 –

• Agile Foundations, Scrum; The Basics, Project Management Foundations: Integration, Requirements, Quality

• Building Professional Relationships (2021)

Certificate SQF Practitioner 2021

• Mastering SQF : Credential ID: 380**-*****

• SQF Practitioner : Credential ID: 380**-*****

• SQF Internal Auditor : Credential ID: 380**-***** Certificate ISO 9001 :2015 Internal Auditor_ SAI Global Canada 2021

• ISO 9001:2015 Internal Auditor : Credential ID: C328265 Certificate Villanova University (Online Training) 2012

• Master SQA testing skills, formats, test plans, test analysis and test metrics. Certificate McKenna Long & Aldridge Law Firm Chicago, IL 2008

• Government procurement compliance and ethics training. Laws related to: claiming perks of office, government transparency, fair processes, respectful and fair treatment of staff, safeguard public resources, campaigns.

BSM Management Kaplan University Davenport, IA 2006 – 2008 Courses included Management, SDLC, test cases, Testing, Risk Management, Project Management

(PMBOK), Resource Allocation, Operations Management, Tracking, Budget, Forecasts. Analyze risk, Coordinate releases and Project Close Out.

A.A.S Criminal Justice Kaplan University Davenport, IA 2004 – 2006 Courses included Child Behavior and Truancy

EXPERIENCE

Project Manager KDM Engineering, LLC. Chicago, IL 2022 – 2024

• Work closely with internal stakeholders and cross-functional teams to understand their needs, address concerns, and facilitate a quality product for release to the client.

• Scope creation, project schedule, RFP’s & RFQ’s.

• Lead project teams consisting of engineers, designers and field personnel involved in the design, modification, analysis and construct ability of new and existing utility designs.

• Kick-off, design reviews and coordination with Civil and Drafting to identifying underground utilities that may affect electrical designs and Auto CAD required for specific townships and municipalities to obtain permitting for construction.

• Lead in the coordination of detailed design phases for all aspects of utility engineering work.

• Negotiate revisions, changes and additions to contractual agreement with clients for approval.

• Budget monitoring, forecasts, milestone invoicing, project delivery and close out.

• Collaborate with Senior Management and Project managers to prepare and submit bids for project.

• Engage directly with client in the Energy & Power sector, attending client meetings to build and maintain valuable relationships.

• Manage risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

• Independently lead and manage smaller to mid-size electrical utility projects.

• Lead project life cycle, from initiation to completion, ensuring timely delivery of electrical designs.

• Develop and maintain project plan, outlining tasks, timelines, and dependencies.

• Monitor project progress, identifying potential risks, and implement mitigation strategies.

• Provide regular project status updates to stake holders and clients, change orders, milestones achieved, and upcoming scheduled deliverable s.

• Act as liaison between business users and technology teams to facilitate effective communication and understanding.

• Assist with permitting processes and coordination.

• Perform high level design review for over head/ and or underground electric, communications and gas utility projects submitted by engineers for technical QA review.

• Verify red lines/comments have been addressed by engineering before designs are release.

• Continuous improvement by conducting post project evaluations and incorporating a lessons learned activities for potential challenges in the future.

• Established robust documentation systems for tracking product specification, test results, and change requests in and organized manner.

Quality Document Specialist Semtech Corporation (Remote) Camarillo, CA 2021 – 2022

• Support R & D business unit quality manager, assisting and supporting cross- functional teams with evaluating and responding to customer information requests, decide needs and gather data to complete request within the time constraints defined.

• Establish and keep cycle times for customer requests, collaborating closely with customers, suppliers, R & D engineers and other quality team members to resolve requests quickly and efficiently for information by using supported document in QMS system, PLM .RoHs and BCP compliance tables.

• Interactions with engineering, manufacturing. Field operations and marketing to ensure proper technical document changes are documented and/or communicated.

• Work with suppliers to obtain R& D data necessary to complete request and populate data repository (PLM) and keep customers informed on activities extending beyond their request dated.

• Maintain and gather product and process R & D data needed for periodic reporting as required by customers.

• Follow-up with back -end R & D quality processes supporting supplier corrective actions, process change notifications, non- conforming material requests, end of life notification and supplier environmental test reports.

• Develop strong client relationships through consistent communication and attentive service.

• Collaborated with cross-functional teams to achieve project goals on time and within budget.

• Listened and responded to customer requests and forwarded necessary information to superiors.

• Interpreted client’s needs and introduced services to fit specific requirements.

• Attended training programs to deepen professional skill sets and assisted in training fellow store associates on existing and new training programs.

• Created and delivered presentation to internal and external stakeholders to showcase work.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Collected, arranged, and input information into database system.

• Gathered, organized and input R & D information into digital database for assistance with PPAP.

• Generated R & D reports detailing findings and recommendations.

• Maintain database systems to track and analyze operational data. Quality Engineer Abbot Laboratories (INCOMA) Contract Gurnee, IL 2020 – 2021

• Review new productions batch records for accuracy and completeness to approve materials for use in production.

• Reports all deviations/errors and ensure they have been addressed and resolved prior to issuing approval for production.

• Validate new material issued for use in production is correct and report and discrepancies from what was issued and or missing from inventory report.

• Validated unused material have been removed from production floor and reconciliation of unused material is accounted for and returned to inventory.

• Internal audits

• Ensure quality standards are being practiced implemented by federal guidelines.

• Aid and advise on any need for improvement in specific area/employees in production

• Spot check inspections/ audits of production operations.

• Aid QA in testing samples for compliance and stability and within acceptance criteria. Quality Specialist Engineer Fluence Automation (Blue Crest) Arlington Heights, IL, 2017 – 2020

• Contribute to overall R & D development, implementation, training, and maintenance of organization Quality Management Systems (QMS).

• Implemented quality improvement programs within manufacturing QA/QC and other departments.

• Provide support for R & D design, execution, and maintenance for quality systems processes at lean manufacturing and other respective departments.

• Ensure organization’s QMS confirms with internal/external ISO 9001 and regulatory, legal requirements.

• Manage R & D non-conforming material vendor returns.

• Oversee inspection (examination) of incoming material.

• Final product inspection before release.

• Manage monitor, measure, and review internal processes that affect the quality of the organizations products.

• Internal ISO compliance audits to ensure program activities follow government regulation and company quality standards and issue corrective actions and root cause analysis.

• Work with internal/external customers, employees, contractors, and outsourcing firms to develop requirements.

• Recommend, implement and direct other to change operational methods and practices along with overall strategy to enhance department effectiveness.

• Prepare training materials and conduct training courses to ensure employees follow programs and company requirements.

• Write and review SOP’s to ensure compliance, efficiency, and clarity of new and existing material.

• Write comprehension quality control documentation, standardizing procedures across all departments and promoting consistency.

• Managed team of quality technicians, providing coaching and guidance for professional development and improved performance.

• Software validation, testing, UI and regression testing. Human Services Caseworker Department of Human Services Waukegan, IL 2017 – 2013

• Performed professional casework activities in supplying public aid services available from Department of Human Services as well as auxiliary state and local federal programs.

• Explain eligibility criteria and requirements for public aid programs.

• Collect customer data and decide eligibility, review customer’s goals and participation expectations for programs.

• Assessed customer’s skills, evaluated their ability to obtain and keep employment; make proper referrals to other DHS programs, state services or local private services to verify customer receives available benefits.

• Managed case loads of over 50 clients, prioritizing needs and maintaining accurate records.

• Provide crisis intervention services, deescalating situation and connecting clients to appropriate resources.

• Adhered to strict client confidentiality laws and site specific procedures to uphold privacy and provide the best experience possible.

QA Engineer Bell and Howell Wheeling, IL 2009 – 2017

• Responsible for supervising R & D QA test technician, quality assurance activities, including test plans, test case generation, automated, manual and GUI testing execution.

• Ensured R & D software, hardware and client configurations were met during the development life cycle of product.

• Report software defects to engineering and cross- functional teams for errors reported by customers and validated by QA team.

• Supervise, plan testing activities by priority and negotiate test time estimates with engineering staff.

• Provide written instruction application process for program management including training and customer operator’s manuals.

• Improved team efficiency with streamlined test processes, resulting in faster release cycles.

• Collaborated with developers to identify and resolve software issues, leading to higher product reliability.

• Contributed to successful R & D product launches through meticulous end to end testing applications.

• Facilitated smooth application migrations through comprehensive regression testing of existing functionality after updates or enhancements.

• Aid project managers in estimating resource requirements and time lines for QA efforts, ensuring alignment with project deadlines.

• Root cause analysis for code failures and errors. SKILLS

• Project

Management

• Agile Methodology

• SDLC

• Communication

• Team building

• Backlog

management

• Requirements

gathering

• Results Driven

• ISO Internal auditor

• Time management

Budget control and

forecasting

• Project developmental and

• life cycles

ISO 9001

• Effective customer and

stakeholder

communication

• Change and risk management

Coaching, training and

facilitation Leadership

• Attention to detail

• Quality Assurance

• Resource planning

Software skills: MS Office Suite,

Office 365, Jira, PLM, Unanet,

Citrix, SharePoint, Auto CAD

ACTIVITIES

Volunteer at local food pantries to distribute food to needy families and participate in Cancer Fighters charity activities at City of Hope hospital.

Contact this candidate