Shawn

deming

Service manager

Shawn deming

(1-415-***-****

ad3juc@r.postjobfree.com

*** *** ******** ***,

Daly City,CA,94015

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer- focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Highly motivated Job Title with Number years of Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Service Manager bringing Number years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

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Skills:

• New Employee Hiring

• Culture Development

• Proficient in Software

• Expert in Software

• Service Quality

Management

• Performance Evaluations

HISTORY:Chipotle Mexican Grill - Service Manager

3251 20th Avenue San Francisco Ca • 10/2022 - 12/2023

• Resolved customer complaints in professional and timely manner.

• Hired, trained and supervised team of service staff members to meet business goals.

• Developed and maintained positive relationships with customers to build rapport and trust.

• Monitored service staff performance and provided feedback for

• Inventory Management

• Workplace Safety

• Work Planning and

Prioritization

• Policy and Procedure

Enforcement

• Customer Service

• Customer Service

Management

• Service Documentation

• Staff Supervision

• After-Sales Support

• Conflict Resolution

• Multiple Priorities

Management

• Relationship Building

Employee Training and

Development

• Goal Setting

• Staff Motivation

• Staff Management

• Goal-Oriented

• Positive Attitude

• Crew Leadership

• Quality Assurance

• Regulatory Compliance

• Regulations Compliance

• ASE Certification

• Data Management

• Quality Control

• Reliable and Responsible

• Team Collaboration and

Leadership

• Forecasting

• Employee Relations

• Compliance Enforcement

• Team Leadership

• Problem-Solving

• Employee Supervision

• Business Development

• Supply Ordering

• Documentation and Reporting

• Critical Thinking

• Leadership Development

• Coaching and Mentoring

• Task Delegation

improvement.

• Met with customers to discuss service needs and offer available solutions.

• Monitored inventory levels and placed orders to replenish stock.

• Maintained records of service transactions and customer feedback for future reference.

• Coordinated with other departments to maintain streamlined and productive workflow.

• Analyzed service reports to identify areas of improvement.

• Implemented strategies to increase customer service satisfaction ratingsintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Chipotle Mexican Grill - Kitchen Manager San Francisco, CA • 08/2021 - 10/2022

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

• Checked and tested foods to verify quality and temperature.

• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

• Scheduled and received food and beverage deliveries, adhering to food cost and budget.

• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

• Developed kitchen staff through training, disciplinary action, and

• Service Order Flow

• Preventive Maintenance

• Trustworthy and Honest

• Time Management

• Outgoing and Energetic

• Multitasking and Organization

• Continuous Improvement

• Workflow Management

• Service Scheduling

• Flexible Schedule

• Risk Management

• Service delivery optimization

• Multitasking abilities

• Staff training and development

• Operational efficiency

• Customer relationship

management

performance reviews.

• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

• Oversaw food preparation and monitored safety protocols.

• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Verified prepared food met standards for quality and quantity before serving to customers.

• Motivated staff to perform at peak efficiency and quality.

• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

• Implemented effective inventory control systems to reduce food spoilage and waste.

• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

• Maximized quality assurance by completing frequent line checks.

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department Chipotle Mexican Grill - CrewMember

San Francisco, CA • 02/2021 - 08/2021

• Worked front counter, drive-thru and other areas.

• Worked well with teammates and accepted coaching from management team.

• Took orders, prepared meals, and collected payments.

• Collaborated with team members to complete orders.

• Provided excellent customer service by greeting customers and meeting quality expectations.

• Cleaned and maintained all areas of restaurant to promote clean

image.

• Kept food preparation area, equipment, and utensils clean and sanitary.

• Assisted other team members to achieve goals.

• Addressed guest needs, questions, or concerns to create optimum

experience onboard.

• Prepared products following restaurant, health, and safety standards

and procedures.

• Became familiar with products to answer questions and make suggestions.

• Operated cash register to ring up final bill and process various forms

of payment.

• Packaged menu items into bags or trays and placed drink orders into

carriers.

• Stocked shelves to organize aisles in assigned department.

• Escalated problems or complaints to relevant supervisor or manager

for resolution.

• Accurately operated cash register to process customer payments.

• Kept kitchen, counter and dining areas cleaned and sanitized.

• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

• Checked on dining areas frequently to clean up spills, wipe down

tables and restock stations.

• Replenished condiments, beverages, and supplies while maintaining

cleanliness of service areas.

• Kept drawer balanced by accurately processing cash, credit and debit payments.

• Properly labeled and stored food and fresh ingredients in cooler or

freezer to optimize freshness.

• Readied customers' take-out orders in secure bags with appropriate

amounts of condiments, silverware and napkins.

• Replenished serving stations with fresh food and cleaned up spills.

• Documented customer orders and conveyed special requests to

kitchen staff .

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Education

CM - Certified Manager

Certification

• CPM - Certified Professional

Manager

• Area of expertise License -

Timeframe

• Area of certification Training -

servesafe managers

• Certified food and safety leader

Procter R Hug High School

Reno, NV • 06/2001

Ged

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