Continuous Improvement Quality Assurance

**** ****** ***** *****, ****** Cucamonga, CA, ***01 909-***-**** ***********@***.***

Multifaceted and detail-oriented professional with 25+ years of diverse experience offering a proficient

comprehension of operations management, quality assurance principles, and continuous improvement

initiatives.

Consistently leverages wealth of managerial experience throughout daily operations, investigating and

resolving discrepancies as they arise while concurrently ensuring regulatory compliance and deadline

adherence. Continuously collaborates with variety of associates ranging from senior management executives

to warehouse associates to assess and optimize essential procedures leading to improved health and safety

SOPs and enhanced employee morale.

CORE SKILLS & COMPETENCIES

• Distribution & Manufacturing

• Scheduling & Strategic Planning

• SMART Goal Development

• Continuous Improvement Methods

• Quality Initiatives & Training Programs

• Cross-Functional Collaboration

• Facilitate Root Cause Analysis

(PDCA Training)

• Operations Management

• Regulatory Compliance

Technical Acumen: MS Applications (Word, Excel, Project) Oracle MAS 200 Peoplesoft Smartsheet Tableau

PROFESSIONAL EXPERIENCE

Regional Quality Manager August 2022-Current

Communications Testing and Design (CTDI) Fontana, CA

Notable Contributions

TL9000 Recertification Leader

R2V3 Certification Leader

QMS Dashboard and Edocs Maintenance

Regional Manager for Billings, MT, Grand Junction, C0, Fenton, MO and Fontana, CA

Key Responsibilities:

Oversees quality management system processes, leading team through root cause analysis to

determine viable solutions.

Monitors the key performance indicator scores of all quality associates

Manage staff of 45 quality associates

2018 – Mar 2021

Primeline Products Redlands, CA

Notable Contributions:

Successfully identified multitude of products without the proper packing label required by

California’s Proposition 65 Initiative, working alongside engineers to determine the number of non-

compliant SKUs resulting in $1M of cost savings.

Spearheaded the creation and implementation of an ISO-certified training program by identifying

cross-functional candidates, completing audits, and fulfilling other requirements. Gained CEO approval and

passed compliance interview leading to reception of ISO certification within 9-month period.

Increased quantity of article submissions from 76 to upwards of 300, improving failure rates from 16% to

1% despite quantity increase and resulting in an 85% success rate. Created corresponding SOP guides

for suppliers.

VIKKI SHINE 909-***-**** ***********@***.***

PROFESSIONAL EXPERIENCE (CONTINUED)

Lowered OSHA TRIR rating from 9% to 3% over 2-year span, hiring a third-party safety company and

creating a safety committee involving the warehouse workers to obtain additional data regarding workplace

accidents.

Conduct accident investigations and cheerleader of Safety Committee

Perform root cause analysis and identify necessary corrective actions to prevent reoccurrences

Facilitate all OSHA required annual training, i.e. slips, trips and falls, blood borne pathogens, safe lifting

techniques, LOTO, etc.

Create Standard Operating Procedures, i.e. Ergonomics (specific to the company’s needs);

supplemented forklift certification training in conjunction with third-party safety company

Worker’s Comp claims – reporting through Hartford, analyzation of comp costs, and monies paid,

including ensuring when deemed days away from work were minimized (DART); and associates with

restrictions were placed in other roles.

Key Responsibilities:

Oversees quality management system processes, leading team through root cause analysis to

determine viable solutions. Manages various quality initiatives pertaining to green belt six sigma and

training programs and engages in continuous improvement by utilizing multiple methodologies including

DMAIC, FMEA, and PDCA.

Monitors the key performance indicator scores of all company associates, working alongside

suppliers and collaborating with cross-functional departments to develop balanced scorecards.

Continuously conducts error analysis by corresponding with e-commerce department to determine

discrepancies pertaining to missed client calls, incomplete sales, missed leads, and un-scanned packaged

products. Applies appropriate methodologies to resolve and mitigate current and future mistakes.

Facilitated internal auditing training program for both safety and quality by providing instruction to

department heads and other relevant personnel regarding rudimentary auditing principles. Assigned

department heads to different departments (to prevent bias) and inputted data results into Oracle system

and met with company officials on weekly basis to determine conciseness of audit process.

Senior Director of Operations Feb. 2012 – Sept. 2018

Primeline Products Redlands, CA

Notable Contributions:

Maintained 98.5% fill rate consistently for three quarters YOY

Continuous Improvement Green Belt Project – Improved process flow in Packaging using Roundy

Packaging Machines and RF and purchase of robot to increase production – realized a 15% increase in

productivity

Dock to Stock Inventory Improvement – SKU rationalization allowed for a time reduction of 3% in wave

picking

Implemented temperature testing process for five extrusion lines

Responsible for roll form training for transferred or new associates

Selected to participate in a cultural leadership program, receiving certification following two-week training

session before relaying learned information to various department heads and other management

personnel. Scheduled training sessions based on requirements set by company leaders resulting in

improved employee morale

Managed capital expenditures working with the finance department to procure additional equipment as

necessary.

VIKKI SHINE

6740 Summer stone Court, Rancho Cucamonga, CA, 91701 909-***-**** ***********@***.***

Responsible for managing $2M budget for all warehouse departments

Diligently monitored and provided leadership to 5 direct-report managers responsible for upwards of 340

staff associates, overseeing all distribution operations safety, including inbound receiving, quality

assurance, shipping, inventory control, and manufacturing operations.

Reported on key performance metrics as a part of the executive management team, meeting with every

department head to develop SMART goals and utilized Oracle to efficiently control inventory.

Managed the distribution of raw materials and other goods by ensuring scheduled shipping dates and fill

rates aligned with customer expectations, LTL, and all other logistical aspects.

Responsible for multitude of strategic planning duties pertaining to forecasting, manufacturing, packa

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