Customer Service Account Representative

LEKISHA GAY

***.*******@*****.*** / C: 770-***-****

Douglasville, Georgia 30134

SUMMARY

Influential Financial Expert highly committed to developing and implementing robust policies, procedures and processes that align with business objectives and promote strategic initiatives. Offering a successful career cultivating cross-functional relationships and advising management staff on methods that improve financial results.

SKILLS

●Financial Analysis

●Research Data Management

●Business Intelligence (BI)

●Identifying Trends

●Credit Management

●HRIS Expertise

●Client Retention

●Customer Service

EXPERIENCE

Customer Service / Priority Payment Systems- Alpharetta, GA 08/2020- Present

●Work with all existing as well as future merchants and assist with any questions they may have.

●Receive a large number of inbound calls daily.

●Relay information to customers regarding their loan balances.

●Assist with all bank changes.

●Support with all other loan servicing functions.

Credit Card Analyst / Truist - Atlanta, GA 11/2018 - 06/2020

●Maintained and established credit lines for new and existing accounts; performed financial statement analysis for all accounts over $100k.

●Achieved a 10% reduction in delinquency through timely collection procedures.

●Analyzed the financial records, earnings, savings, payments and purchases of the businesses or individuals and recommended other useful financial products - increasing bank revenue by 29% YTD.

●Ranked in top 8% for customer satisfaction among 40+ Credit Analysts.

Present Reporting Specialist / Dove Direct - Atlanta, Georgia 09/2017 - 11/2018

●Evaluated collected data and reported results utilizing Workday ERP platform and offered recommendations to stakeholders and management.

●Boosted reporting process efficiency through development of MS Excel spreadsheets that enhanced tracking and reporting procedures.

Sales Associate Representative / MSC Industrial Supply - 01/2012- 06/2017

●Grew the book of business in sales and active customers by 40% during first year as a sales representative – achieved 15% revenue growth YOY (year over year) through aggressive follow up procedures and client relationship development.

●Negotiated pricing, terms of services, and agreements - quoted orders, bids, and managed inventories products to reduce annual expenditure costs by 32%.

●Exceeded sales goals by 35% monthly using consultative sales talents and effectively explaining programs and services to generate interest.

●Increased client retention by 21% through effective problem solving and conflict resolution.

EDUCATION

American Intercontinental University 2011

MBA: Human Resource and Health Care Management

American Intercontinental University 2003

BBA: Business Administration

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