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Technical Support Patient Care

Location:
Guttenberg, IA
Posted:
February 11, 2024

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Resume:

Brenda S. Murray

*** ***** ****** ****** **********, Iowa 52049-0403

Fax 563-***-**** Phone 563-***-****

OBJECTIVE Apply my skills and experience in sales and medical care careers to a successful position within Claim, Sales and Technical support advisor.

CAREER HISTORY

3M, Inc 10/4/2021 – Present

Currently a member of the 25 Maker department; measure and mix various materials and chemicals to produce high quality material used in production of a variety of 3M products; safely operate mixers, ovens, pressure washers, powered industrial vehicles, etc. every day; maintain or exceed company standards for safety and quality; web forming; operation of the fiber room Previously a member of the belt production staff; produce and assemble various types of belts ranging in size, surface and texture; responsible for maintaining or exceeding company standards for quality and quantity for products and safety for myself and team members; ensure that all products meet these standards in order to complete production orders for customers; meeting goals while operating safely

GUTTENBERG CARE CENTER & PRAIRIE MAISON 9/2022 – PRESENT

CNA – PRN Status; responsible to complete CNA duties including daily patient care in long term care facility; on call status to fill in at any area of the facility on short notice and maintain a high quality of care and safety for each patient/resident; daily charting required using different systems/programs at each location; must maintain certifications and complete training throughout the year

ELEVATE, INC. 04/2021 - PRESENT

Mobile Crisis Responder – on call crisis response for individuals/families struggling with issues ranging from mental illness, addiction/dependency, stress, suicide, etc.; evaluating risks and safety to provide the best care options for individuals and maintain a safe environment for all

INFORMATION PROVIDERS, INC. 01/2021 – 06/2021

Physical Auditor – contact clients to gather information related to their business; analyze a client’s business, financial reports and risks to present to the insurance carrier a recommendation of coverage and premium cost

THE INSURANCE CENTER 7/2011 – 12/17/2020

Licensed Accident & Health Agent – experienced in cold calling and lead generated sales of accident, disability, dental, vision, individual and group health policies, along with life and annuities; Develop, research, organize and present material/products to groups, large and small; Experienced in Senior marketing and Marketplace sales. Responsible for service work to assist, upgrade or change current coverages for existing clients. AHIP certification

INDEPENDENT INSURANCE AGENT – AFLAC/ Self- Employed- 3/2004 – 7/2/2011

Manager contracted and licensed to sell and maintain policies for Aflac including accident, disability, dental, vision, and long-term care; duties included customer service, office and clerical duties; Develop, research client base, organize and present materials/products in group settings (large and small); Maintain policies for various carriers including Wellmark, United Healthcare, BCBS, Humana, etc.

GUTTENBERG MUNICIPAL HOSPITAL / ELKADER CARE CENTER / MERCY ONE ELKADER 1991 – 2004

CNA – responsible for patient care, including in-patient hospital care, long-term care, skilled nursing care and out-patient care; patient charting using paper form or multiple computer applications; detail-oriented reporting and good communication skills required to work in a team environment

EDUCATION/CERTIFICATIONS

Life Insurance License 2011 – 2020

Health & Accident Insurance License 2004 – 2020

CNA Certification 1991 - Present

CPR Certification 1992 – Present

Medical Claims & Billing Specialist 2010

Servant Leadership 2015 Viterbo University

NICC - CALMAR CAMPUS 1991 Nursing Assistant Certification Course

*References available upon request



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