Jayson Thomas

***** ****** **** *** ***

Cleveland, OH 44120

216-***-****

ad3jru@r.postjobfree.com

Skills

•CompTIA A+ certification

•Up to date knowledge on current consumer computer hardware and peripherals with an emphasis on gaming-oriented hardware

•Ability to research and troubleshoot a wide variety of computer issues

Experience

Dec 2021- Current

Teletec– Internet Help Desk/Group Member Services(BCBSIL)

•Tier 1 Helpdesk support for clients, including assisting user access to website, website navigation, provide users with membership information

•Internal helpdesk assisting employees with installation of company software, performance issues, problems with audio and Cisco softphone, and connecting to and configuring Remote Worker, MS Teams, and Cisco Jabber

•Informed and worked with group members on insurance coverage, policy questions and billing

March 2021- Dec 2021

Secure ITADS, Solon, OH – Computer Technician

•Disassembled desktop computers and laptops

•Tested and diagnosed issues with hard drives, memory, processors, and motherboards

•Assembled new computer systems for resale

August 2020- November 2020

Cuyahoga County Board of Elections, Cleveland, OH – Electronic Poll Book Technician

•System testing and troubleshooting on electronic poll book

•Call Center on election day to helping in poll book operation

•Load and unload poll books for delivery to and from election sites

Education

Jan 2019- Present

Cuyahoga Community College - Associates of Science