Ronald J. Surette
Ste-Anne-du-Ruisseau
NS B0W 2X0
************@*****.***
SUMMARY OF CORE COMPETENCIES
Leadership/Management Skills
Over 40 years of experience in a management role responsible for business development; settings goals; marketing and promotion; creating and maintaining operating budgets; project management; hiring; payroll; training and supervising staff; strategic planning
Extensive knowledge and experience in Building Maintenance and Repair; risk management; after hours service; all emergency calls; provision of utilities (fuel, water, electricity, heat, hot water boilers, circulators); supervision of all janitorial cleaning duties; ground maintenance (turf, snow paint, roof, playgrounds, fencing, flags and railings), solid waste disposal; ventilation (air handlers, motor belts, oil, and filters); plumbing; water purification monitoring; security system monitoring; elevators and lifts
Oversaw the management of over 432 active business accounts, representing 5 dailies and 18 weekly newspapers (Senior Account Executive)
Managed all day-to-day operations for 3 offices (Digby, Yarmouth and Shelburne) and 23 staff
Communications/Interpersonal Skills
Bilingual (French and English) excellent oral, written and verbal communication
Excellent interpersonal skills with the ability to develop repeat business
Team player who can establish and maintain an excellent rapport with vendors, colleagues, and customers
Comfortable in building rapport to gain and maintain sales quotas
Participated in the local recruitment of doctors by obtaining local businesses in the community of Argyle to be involved
Organizational/Planning Skills
Accurate and detailed report writing and record keeping
Excellent at troubleshooting and problem solving
Demonstrated ability to effectively organize the logistics of maintaining deadlines
Self-motivated individual who can set effective priorities and implement decisions
Understands the importance of privacy; have always maintained the utmost confidentiality
Excellent computer skills and comfortable with the use of various office equipment
R Surette page 2
PROFESSIONAL WORK EXPERIENCE
Customer Service Assistant April-August 2022
Bay Ferries Ltd, Yarmouth NS
Custodial /Head Facility Manager 2011-2020
Nova Earning Inc, P3 School Forest Ridge Academy & Meadow Fields
Senior Account Executive 1996-2011
Transcontinental Media, Yarmouth NS
Chief Operating Office 1994-1996
Kentville Publishing Plant, Kentville NS
Sales Representative, Senior Sales Rep, Sales Manager, Publication Manager 1974-1994
Fundy Group Publishing, Yarmouth NS
TRAINING
WHMIS
First Aid
Fall Preventative
Portable Defibrillator
Lift and Elevator Operation and Maintenance
Courses from Action Janitorial & Wood Wyant (large floor maintenance)
Courses from Siemens (air handler maintenance and repair)
Training for Customer Service Supervisor while at Bay Ferries
REFERENCES
Brenda LaGrandeur, Western REN 902-***-****
Andrea Mood Nickerson, Councilor for the Mun. of Barrington 902-***-****
Aldric Robicheau, CEO Rayanne Holdings 902-***-****
Gordon Muise, Dealer Principal Tusket Toyota 902-***-****
Dorothy Vail, Retired General Manager & Publisher 902-***-****
Fundy Group Publications and Cameron Publications