CRYSTAL JOHNSON

ad3jqx@r.postjobfree.com

804-***-****

*Available to work any hours only on Tuesday, Thursdays, Saturdays and Sundays only.*

Goals: To meet all goals of the job description in hand.

H&R Block

October 2022 to April 2023

Tax Preparer Assistant

Completed date entry for the Tax Preparer. Completing all information giving by client to complete taxes. Personal information name, address, phone numbers, ID information. Input tax information from W2, 1099, SSA, 1098T, mortgage interest, stocks, 1099k, etc. All tax forms needed to complete taxes. Also input taxes forms for previous years. Answer tax questions when answering the phones, along with walk in customers. Completed Digital drop off and uploaded tax forms. Completing all in a timely manner.

Seniors Helping Seniors

November 2021 to Sept 2022 Part time

Caregiver---Travel to Senior’s home and assist them daily needs. For example take to doctor appointments, hair cutting appointments, grocery store, cook meals breakfast, lunch, or dinner. Small house cleaning like wash dishes, make beds. A lot of social attention so senior does not feel alone.

Work History Same Company for past 15 years.

Advanced Patient Advocacy

March 2018 to October 2012

Eligibility Advocate ---Complete entry of all referrals and accountable documents in caseload.

Assist client with completion for applying for Medicaid, Medicare, disability, and Social Security

Contact patients over phone and in person by visiting the home or bedside to complete screenings.

Complete and copy and send all relevant applications and any forms of verification to appropriate

Agencies like Social services by deadline of process. Assist with Appeals if application was denied.

Update all notes to hospital and company computer systems. To keep track of all actions and information needed to move process along for approvals. Complete invoicing functions capturing claims, billing dates, payment dates, assign appropriate invoicing fees, and amount paid in hospital and company billing systems.

Comply with all State and Federal regulation under (HIPPA) patient privacy. Verify all insurances through insurance portals.

Advanced Patient Advocacy

October 2012 to Novemeber2008

Data Entry Manager

Manager of 8 employees to assure correct entry of referrals received from hospital from uninsured and underinsured patients was inputted. The patients personal information such as name, address, dates of service, money paid, reason for visit, whether inpatient or outpatient visit. Give and complete training with all new Data Entry employees entering in the company. Submitted employees hours of work or PTO hour taken to Human Resources for payroll. Headed monthly meetings with team for updates.

Advance Patient Advocacy

November 2008 to April 2003

Receptionist/Administrator

Answered switchboard for whole company in office and out state. Transferred

Calls to proper person or took messages for individuals, if persons not available sent message thru email. Schedule meeting for conference room, ordered food for different occasions like luncheons, birthday cakes, breakfast, and monthly meeting. Greet clients with positive attitude.

Order hotel stays for out of town clients, airplane freight, and rental cars. Order all supplies and desk

Equipment for all office spaces needed. Put in all call repair work need for office and copy machines.

Print UPS and FedEx labels for pick-up and delivery.

General Skills Excel, Microsoft Word, Data Entry, Typing, Scheduling, Communication Written and Verbal, Organization, Email, Conflict resolution, Greeting, Ordering office supply and food for events, Call center, Customer Service, FedEx, Ups, Mail sorting.

Education Career Training Center 1980-1991.

Henrico High School 1984-1987.

References Available upon Request.