O

Bobbie

Osborne

843-***-****

ad3jqm@r.postjobfree.com

** ******* ***** ****

Coast, FL 32137

SUMMARY

Customer-oriented sales professional with over 20 years of experience building relationships, cultivating partnerships in new and preowned homes, with over 15 years of new home sales, exceeding over 100 sales last year. Dedicated to helping every customer have a wonderful home buying experience.

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

High-energy sales leader with proven relationship-building skills and significant background working with many customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. SKILLS

• Relationship Selling

• Product and Service Knowledge

• On-Site Product Demonstrations

• Sales Closing

• Post-Sales Support

• Planning & Organizing

• Prospecting Skills

• Lead Generation

• Customer Service

• Team Member Motivation

EXPERIENCE

Sales Consultant Representative

Palm Coast, FL

D R Horton / Feb 2013 to May 2022

• Successfully opened 4 New Home communities.

• Sold in a 55 and over community, offering an adult lifestyle.

• Continually exceeded my quarterly sales goals, ranked in the top 2 in North East Florida.

• Used CRM database to track referral and appointment data.

• Developed trusting relationships with customers by making personal connection.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.

• Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

• Contacted new and existing customers to outline benefits of products.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Demonstrated product features to align with customer needs.

• Developed key customer relationships to increase sales.

• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Sales Representative

Daytona Beach, FL

KB Home/ Jul 2007 to Sep 2013

• Managed the Studio Design Center for over 2 years for the entire North Florida Division.

• Assisted in training of new hires on organizational procedures, policies and sales techniques.

• Fostered relationships with customers to expand customer base and retain business.

• Leveraged CRM system to manage sales activities and track sales performance.

• Sourced new sales opportunities through inbound lead follow-up.

• Developed and maintained records on customer contacts and used information to support effective follow-up opportunities.

• Explained features, advantages and benefits of products and services in clear, concise language.

• Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations.

• Listened to customers to understand needs and refer to optimal services.

• Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.

• Communicated effectively with clientele to maintain customer satisfaction and loyalty. EDUCATION AND TRAINING

Pricing Strategy Advisor

Champions School of Real Estate Oct 2022

Licensed Real Estate Agent

State of Florida Dec 1998

High School Diploma

Cannon Land Academy

North Tazewell, VA

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