Customer Service Team Members
Resume:
MICHELL
GARCIA
****************@******.***
Big Spring, Tx 79720
Hardworking food preparation worker experienced in cooking wide variety of dishes. Multitasks effectively to handle high order volumes and effectively meet customers' desires with fresh, hot food. Keeps kitchen clean, organized, and well-stocked.
PROFESSIONAL SUMMARY
Mountain View Mercantile - MANAGER
Pilot - COOK
07/2020 - Current
WORK HISTORY
Prepared payroll and maintenance budgets for corporate management approval
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Managed performance of team members by conducting performance appraisals and recommending promotions
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Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
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Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
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Supervised staff, including development of team leaders to improve team management
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Implemented mentoring programs to bring new staff up to speed quickly
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Interviewed, hired, and trained all employees and scheduled work hours
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Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
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Oversaw day-to-day operations and special projects in fast-paced
[Type] setting
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Tracked labor, sales, and inventory and managed operations to maximize returns
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• Performed facility checks to verify cleanliness and client safety Developed employees to improve their knowledge bases, increase team value and improve leadership potential
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• Coordinated work handoffs and schedules with other Shift Managers Supervised hourly and temporary personnel, providing work direction and reviewing work processes
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Improved the performance of individual team members by motivating and training each person
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Managed employee performance through disciplining, coaching, and counseling.
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• Cooked food products following established instructions for SKILLS
• Grilling
• Cutting and slicing techniques
• Food handling
• Contamination prevention
• Frying
• Food presentation
• Customer service
• Surface cleaning
• Dish preparation
• Quality assurance and control
• Meal preparation
• Food production
• Equipment operation
• Quality control
• Safety and sanitation
• Verbal communication
• Staff Training and Development
• Process Improvement
• Sales management
• Complex Problem-Solving
• Schedule oversight
• Decision-Making
• Customer Service
• Computer Skills
• Cost Control
• Marketing
Howard County Community College
Big Spring
ASSOCIATE OF SCIENCE: NURSING
EDUCATION
Honors: Graduated with honors.
Graduated Summa Cum Laude.
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• GPA: 4.0
Burrito Express - COOK
08/1999 - Current
preparation of particular menu items
Stored food at proper temperature as required by food safety regulations
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Paid close attention to presentation to give customers attractive dishes in line with restaurant standards
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Complied with portioning requirements to help keep costs low and minimize waste
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Cleaned and disinfected food preparation areas, workstations, and equipment
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Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations
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Worked well with front-of-house staff to consistently meet customers' needs
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Maintained and operated standard cooking equipment including grills and deep fryers
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Verified that prepared food met requirements for quality and quantity
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Cooked items to correct temperatures to minimize risk of food-borne illness
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Learned and followed restaurant recipes to give customers consistent quality
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Determined special requests from guests and prepared food accordingly
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Cleaned surfaces regularly to prevent spread of illness or cross- contamination between raw and cooked products
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Managed simultaneous cooking tasks well to efficiently deliver food to customers
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Checked equipment regularly for proper operation and notified management of problems.
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Stored food at proper temperature as required by food safety regulations
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Paid close attention to presentation to give customers attractive dishes in line with restaurant standards
•
Cooked food products following established instructions for preparation of particular menu items
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Complied with portioning requirements to help keep costs low and minimize waste
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Worked well with front-of-house staff to consistently meet customers' needs
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Measured ingredients required for specific food items being prepared and minimized waste to control costs
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Cleaned surfaces regularly to prevent spread of illness or cross- contamination between raw and cooked products
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Cleaned and disinfected food preparation areas, workstations, and equipment
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Managed simultaneous cooking tasks well to efficiently deliver food to customers
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Received orders at counter or from kiosks and conducted transactions with customers
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Determined special requests from guests and prepared food accordingly
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Checked equipment regularly for proper operation and notified management of problems
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Weatherford - ASSEMBLY LINE WORKER
12/2018 - 12/2019
Big Spring State Hospital - MHMRAIDE
09/1994 - 08/1998
Verified that prepared food met requirements for quality and quantity
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Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations
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Maintained and operated standard cooking equipment including grills and deep fryers
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• Ordered, stocked, and utilized spices and ingredients as called for Trained in grilling, frying, sauteing, baking, and other cooking techniques to effectively prepare any dish
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Adjusted recipes to incorporate changes due to customers' allergies or specific requests
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Cooked items to correct temperatures to minimize risk of food-borne illness.
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Recorded daily production data, including quantity and type of workpieces completed
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• Inspected products at all stages to verify adherence to requirements
• Monitored workstation supplies and requisitioned components
• Used drills and saws to complete plug assemblies
• Addressed or reported safety hazards to protect staff and products
• Followed good manufacturing practices and sanitation requirements Positioned parts and subassemblies by reading measurements and using templates
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Operated drills equipment according to manufacturer instructions and safety requirements
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Inspected and maintained production machinery to identify and resolve problems
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Scrutinized materials prior to assembly for defects or non-conformances to specifications
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Rotated through different positions to keep the team working efficiently and meet all production targets
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Consistently reviewed blueprints and work orders to complete accurate work
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Checked the quality of completed products and component materials to comply with manufacturing specifications
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• Trained new team members in the specific tasks of each position Kept work areas clean by removing debris, sweeping up dust and organizing supplies
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Updated daily logs with production activities and special incidents to keep managers well-informed.
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Helped individuals complete important therapy exercises under direction of [Job title]s
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Responded promptly to call lights and brought in senior staff for advanced issues
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Collected vital signs every [Timeframe] and documented information along with other tracking items such as input and output
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Aided individuals with limited mobility in ambulation both with and without mechanical aids
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Rounded unit hourly and assisted with tasks such as pain management, positioning, and item retrieval
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Walmart - Team Lead
Big Spring, TX • 08/2021 - 01/2024
Assisted with activities of daily living such as hair and oral care, bathing, and dressing
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Transported clients to appointments and provided companionship through many different activities.
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Evaluated customer needs and feedback to drive product and service improvements.
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Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
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Supported creation of detailed, technical financial models to value potential acquisition targets.
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Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
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Educated staff on organizational mission and goals to help employees achieve success.
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Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
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Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
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Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
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Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
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Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
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Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
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Developed effective improvement plans in alignment with goals and specifications.
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Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
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Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
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Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
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Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
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Held weekly team meetings to inform team members on company news and updates.
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Worked different stations to provide optimal coverage and meet production goals.
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Supervised team members to confirm compliance with set procedures and quality requirements.
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Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
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• Maintained database systems to track and analyze operational data. Gender: m
PERSONAL INFORMATION
Spanish
Native or Bilingual
LANGUAGES
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