Malachi Smith

Kent, WA *****

ad3jpm@r.postjobfree.com

+1-253-***-****

Dedicated and responsible professional with experience as a Head Cashier at Home Depot, where I've honed exceptional customer service skills and demonstrated unwavering patience. Previously, I served as a Host at a bustling California restaurant. Recently relocated to support my mother facing stage four cancer. Now seeking additional opportunities to contribute to my family's financial well-being while maintaining a high standard of professionalism.

Authorized to work in the US for any employer

Work Experience

Head Cashier

The Home Depot - Kent, WA

April 2023 to Present

A Home Depot head cashier plays a crucial role in managing the cashier team and overseeing transactions at the checkout counters. They are responsible for supervising cashiers, ensuring accurate and efficient cash handling, and resolving customer inquiries or issues related to the checkout process. The head cashier helps maintain a smooth flow of customers, monitors register accuracy, and may assist in training new cashiers. Their role is significant in providing excellent customer service and contributing to the overall operational efficiency of the store.

Host

Filippi's Pizza Grotto - San Diego, CA

January 2022 to September 2023

• Customer-Focused Hospitality Professional*

Enthusiastic and personable hostess with a strong record of creating exceptional dining experiences in a fast-paced Italian restaurant. Highlights of my accomplishments include:

• Optimized Table Turnover:** Implemented strategic seating arrangements, reducing wait times and enhancing overall restaurant efficiency.

• Outstanding Customer Feedback:** Consistently received positive reviews, fostering a welcoming atmosphere and encouraging repeat business.

• Efficient Reservation Management:** Streamlined the reservation system, ensuring a smoother dining experience for guests.

• Proactive Problem Resolution:** Successfully addressed guest concerns during peak hours, maintaining a positive atmosphere and preventing potential negative reviews.

• Collaborative Team Player:** Facilitated improved communication between front-of-house and kitchen staff, enhancing overall service coordination.

• Upselling and Promotions Success:** Actively promoted specials and upselling opportunities, contributing to increased average check amounts and restaurant revenue. Excited about the prospect of bringing these achievements and strong organizational and interpersonal skills to a dynamic restaurant team committed to delivering exceptional service. Bakery Department

99 Ranch Market - San Diego, CA

March 2021 to September 2022

• Versatile Retail Professional with Bakery Expertise** Experienced in the dynamic retail environment, I excelled in various roles within the bakery department, showcasing a diverse skill set:

• Beverage Crafting:** Skillfully prepared milk teas and other beverages, contributing to an expanded menu and increased customer satisfaction.

• Cashiering and Sales:** Managed cashier duties, effectively processing transactions, and showcasing strong upselling skills, resulting in enhanced bakery sales.

• Product Merchandising:** Played a key role in maintaining an attractive sales floor, ensuring optimal presentation of products to maximize customer appeal.

• Inventory Management:** Demonstrated proficiency in stocking and organizing inventory, ensuring timely replenishment of bakery items to meet customer demand.

• Heavy Lifting and Logistics:** Successfully handled the physical demands of the job, including lifting heavy boxes to and from the freezer, showcasing a commitment to operational efficiency.

• Baked Goods Preparation:** Contributed to the bakery's success by wrapping and preparing baked goods, maintaining quality standards and enhancing the overall customer experience. Eager to leverage this diverse skill set in a new opportunity that values adaptability, teamwork, and a commitment to delivering excellent customer service. Dishwasher

Trappers Sushi - Covington, WA

January 2018 to September 2019

Dedicated dishwasher at Trapper's Sushi restaurant, where I began my career journey with a year of unwavering commitment to excellence. Accomplishments include

• Efficient Dishwashing:** Handled a high volume of dishes with precision and efficiency, ensuring a constant supply of clean and sanitized kitchenware for seamless restaurant operations.

• Team Collaboration:** Worked collaboratively with kitchen staff to maintain a smooth workflow, contributing to a positive and cohesive team environment.

• Adaptability:** Thrived in a fast-paced and demanding work environment, showcasing resilience and the ability to handle the physical demands of the role.

• Time Management:** Demonstrated effective time management skills, contributing to the overall efficiency of the kitchen and meeting the demands of a busy restaurant.

• Quality Assurance:** Ensured the highest standards of cleanliness and hygiene, playing a crucial role in upholding the restaurant's commitment to food safety. Looking to leverage this foundational experience and a strong work ethic in a new role, where my dedication to maintaining a clean and organized environment will contribute to the success of your team. Education

High school diploma

Kentlake High School - Kent, WA

September 2016 to June 2019

Skills

• Team Management

• Cashiering

• Merchandising

• Food Safety

• Leadership

• Cash Handling

• Cleaning Experience

• Retail Sales

• Restaurant Experience

• POS

• Heavy Lifting

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