Gregory Boisrond

Willing to work full-time and overtime. indeed app is acting up Miami Gardens, FL 33056 ad3jop@r.postjobfree.com 786-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Luther's Commercial Cleaning Services - Miramar, FL

November 2022 to Present

General Manager

Ej's Rolling Rib Shack - Pembroke Pines, FL May 2020 to October 2022

As the General Manager I oversaw all staff, budgets and operations of the local business unit. My responsibilities included formulating overall strategy, managing people and establishing policies. To be successful in this role, I was a thoughtful leader and a confident decision-maker, helping my people develop and be productive, while ensuring my profits are on the rise.

Ultimately, I helped my company grow and thrive. I had a wide range of responsibilities to ensure my employees complete all their assignments efficiently. These duties include hiring staff, sticking to a budget, and following marketing strategies. I also managed company goals for several departments, and I had to possess practical communication skills to work with employees throughout the company. I also was required to have strong leadership skills to manage resources and dynamic organization skills to maintain daily operations. I was also responsible for managing the activities and meeting their company’s goals. They work with various departments, including Human Resources Managers, to ensure employees fulfill their functions and company expectations.

Restaurant Manager

Pollo tropical - Miami Springs, FL March 2020 to April 2020

I assisted in the operations of the restaurant and a team of hourly associates during their respective shifts. In accordance with the goals of the company, I was responsible for managing all aspects of my shift including, but not limited to: restaurant operations, financial performance, management/staff development, customer satisfaction, quality standards, sales & marketing, and general communications with employees, vendors, customers, and corporate support staff.

Senior Supervisor

Sodexo - Pembroke Pines, FL

September 2019 to December 2019

I served as a working lead supervisor coordinating activities of workers or service employees engaged in food operations or services at larger complex facilities of commercial, health care facility, school, campus or other establishments. While providing superior customer service and support.

Restaurant Manager

Whataburger Restaurants - San Antonio, TX

August 2018 to July 2019

I am not only responsible for working closely with the General Manager at our restaurant to inspire the team. I'm there for ensuring all health, safety, recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned restaurant demonstrate excellent customer service and leading teams by example. I also utilize the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. I support the General Manager with regard to recruitment, development, training, and retention of quality Team Members and Team Leaders. Every day I demonstrate a willingness to listen to Team Members and Team Leaders and address problems. Ensuring a clean, safe, and energy-efficient operation during each shift. While ensuring the store is always, in the customer's eye, "ready for business." Some of my daily tasks is to track and audit sales, food, labor, cash and expense items each day. Post invoices as incurred, and review weekly/monthly instore operating statement. Ensure accurate inventories are conducted regularly, and maintain efficient ordering. Investigate and ensure accurate, timely reporting of all safety incidents. In addition, I'm in charge of completing all required paperwork, adhering to timelines and proper procedures. Communicate all complaints involving Whataburger policy violations to upper management. To make sure we're always on the same accord. I maintain strong communication with my General Manager and staff to ensure operations run smoothly and all concerns are addressed appropriately. I'm always and willing to assume additional responsibilities as assigned.

Entertainment Director

2 F.L.Y. Entertainment Marketing and Print - Tallahassee, FL

January 2002 to July 2017

I became a highly skilled individual, capable of managing the various entertainment marketing assets and using those assets to increase the field/brand marketing and thereby to increase the retail activity. My role required me to work in successful collaboration with the internal and external stakeholders in addition to various partners in order to optimize the planning and activation processes. I gained a strong working knowledge of MS Office tools especially Word, Excel and Outlook. I also used several effective communication skills. I have the ability to meet deadlines and work under pressure using my interpersonal skills by implementing sound knowledge of the social media platforms. Strong project management and organizational skills are my key factors. As I became more knowledgeable in my field I was able to prioritize tasks well and undertake the required administrative responsibilities successfully. Negotiating contracts with performers, sponsors, rental companies and volunteers. Discussing the event details with the event coordinators and outreach coordinators. Maintaining records and data of the special events. Creating graphic design projects. Confirming contracts prior to events and maintaining the budgets. Recruiting volunteers for organization of the special events. Managing program initiatives and various projects. Establishing the schedules for the events and organizing and accumulating the necessary resources required for the successful execution of the events. Also I was learned to evaluate the events and sponsorship continuously for further improvement.

Assistant Restaurant Manager

Lazarre's Caribbean Cuisine - Tallahassee, FL November 2009 to November 2010

I was the one who was passionate about food and customer service. I am a great problem solver with strong work ethic and leadership skills. I understood that customer satisfaction always took priority but efficient restaurant operations make it possible. I am an experienced leader with a goal to move up in the management field. I made sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.

Education

Bachelor of Science in Psychology

Florida A&M University - Tallahassee, FL

April 2012

Skills

•Adobe Photoshop

•Branding

•Contract Negotiation

•Graphic Design

•Negotiation

•Program Management

•Restaurant Management

•Social Media Management

•Microsoft Office

•Types 40 wpm

•Bilingual (Haitian Creole)

•Oracle

•E-procurement

•Sourcing

•Inventory control

•Labor cost analysis

•Employment & labor law

•Customer service

•Customer retention

•Email marketing

•Employee relations

•Employee retention

•Schedule management

•Adobe Illustrator

•Project Management

•Digital Marketing

•Payroll

•Budgeting

•Pricing

•Merchandising

•Adobe InDesign

•Events Management

•Restaurant experience

•Leadership

•Conflict management

•Profit & loss

•Hospitality management

•Calendar management

•Personal assistant experience

•Web Design

•Event Planning

•Business Development

•Recruiting

•Search Engine Optimization (SEO)

•Google Analytics

•Blogging

•Analytics

•User Interface (UI)

•Human Resources

•WordPress

•Microsoft Excel

•Supervising experience

•Front desk

•Sales

•B2B sales

•Retail management

•Catering

•Management

•Operations management

•Vendor management

•Quality assurance

•Microsoft Project

•Contracts

•Mentoring

•English

•Training & development

•Guest services

•Management

•Contracts

•Records management

•Revenue management

•Forecasting

•Financial statement preparation

•Financial acumen

•PeopleSoft

•Event marketing

•Operating systems

•Computer networking

•Research

•SharePoint

•Succession planning

•Process Improvement

•Salesforce

•Strategic Planning

•Presentation skills

•Windows

•HACCP

•Property management

•P&L Management

•OSHA

•ATS

•Accounting

•Communication skills

•Computer skills

•Cost control

•Quality control

•Copywriting

•Media buying

•Financial management

•Supply chain

•SAP

•Microsoft Access

•Google Suite

•Driving

Languages

•English - Expert

•Haitian Creole - Expert

Certifications and Licenses

ServSafe Manager

October 2018 to November 2023

The ServSafe Manager Certification verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness.

Food Handler Certification

Assessments

Project timeline management — Proficient

July 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Scheduling — Proficient

July 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts

Full results: Proficient

Customer focus & orientation — Highly Proficient

July 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Cashier skills — Highly Proficient

July 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient

Retail customer service — Highly Proficient August 2021

Comprehending and responding to retail customer needs Full results: Highly Proficient

Call center customer service — Highly Proficient August 2021

Demonstrating customer service skills in a call center setting

Full results: Highly Proficient

Cooking skills: Basic food preparation — Proficient

August 2021

Preparing food, using cooking equipment, and converting ingredient measurements

Full results: Proficient

Customer service — Highly Proficient October 2021

Identifying and resolving common customer issues Full results: Highly Proficient

Food safety — Expert

February 2022

Knowledge of proper food and equipment handling safety measures

Full results: Expert

Management & leadership skills: Impact & influence — Proficient

July 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Written communication — Proficient

February 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate