Customer, Supplier Relationship Account Management Supply Chain

Customer-focused professional with comprehensive experierince in

planning,relationship management, promoting services, and solving complaints to maintain optimal levels of customer/supplier satisfaction and exceed sales quotas. Demonstrated success in managing and streamlining processes to reduce errors, improve accuracy, and achieve organisational objectives. Proven aptitude to communicate with customers/suppliers for optimised satisfaction and instrumental in implementing corporate best practices, ensuring adherence to all policies to improve operational efficiencies.

Client-centric expert adept at elevating satisfaction, surpassing sales goals, and refining processes for accuracy and efficiency. Eager to join the team, leveraging my track record in service excellence and operational improvement. WORK E XPERIENCE

FLUKE

NETHERLANDS

EINDHOVEN

Jan 2019 - Present

SSO SERVICE SUPPLIER COORDINATOR

I collaborate with suppliers as part our daily service operational process, creating purchase orders. Within our service organisation where units are outsourced to suppliers for calibration another responsibility is to Source for possible suppliers, where I sometimes must liaise with our pricing team. I coordination and

collaboration with suppliers on feedback on delay orders and updates. Periodic communication with key suppliers to review quality of service and on time delivery.

• Outsourcing equipment's to external suppliers for calibration.

• Supplier relationship management, Monthly and

Quarterly Meetings with Suppliers.

• Operational Purchase orders, create PO's, outsource orders to external suppliers

• Collaborating with suppliers, to provide feedback on orders and backlog orders and possible process

improvement.

• Managing, monitoring, and reviewing contracts,

(Reviewing and updating Service level agreement with Suppliers) working hand in hand with sales and quality to achieve this.

• Supplier Performance ( KPI)

SSO

Present

STRATEGIC CUSTOMER SUPPORT ASSET

MANAGEMENT

I coordinate the assets of key account customers, by collaborating with their Field service engineers and suppliers. I coordinate with suppliers for information before, during and after calibration and repair stages. Scheduling dates, information on delivery, shipping information, service prices from suppliers to end user. As a key account coordinator, I have periodic meetings with suppliers and customers. Create RMA in Oracle, processing incoming repair and calibration work into ERP system (booking in units) and shipping instruments back to the end user. Daily communicating with the assigned contact person of each account and their Field Service Engineers.

• Managing Assets, (Loaner Exchange) planning

monthly push and pull for the medical devices various Field Service Engineers.

• Invoicing, for activities and contracts carried out carried during the month.

• Planning, schedule dates and information on delivery time.

• Weekly/Bi-weekly meeting with customers to discuss process improvement and action plan.

• Daily management and improvement.

• Weekly communicating with designated field service engineers to arrange pick up of medical device for calibration.

Continued…

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• Quarterly Business Review with customer and sales account managers, to review long and short-term

projects, Assets, and operations.

CARBOGEN AMCIS

B.V VEENENDAAL

Jan 2018 - Jan 2019

CUSTOMER SERVICE SUPPLY CHAIN

PLANNING

I collaborated with the Sales team to provide the highest level of customer service to all accounts. This

information is then used to design efficient and cost- effective business solutions for the benefit of both the customer and the company. Which ultimately result in improved customer relations and generates new or

continued sales. Communicating with key internal and external contacts to ensure customer orders are

compliant across all metrics such as order lead time, order required weight, pickup time and delivery, etc.

• Receipt of orders for product (Cholesterol & Lanolin Derivatives or Vitamin D Analogs & D2) by customer via emailing or the sales team.

• Arranging sample delivery to customers (Pharma and Cosmetic companies)

• Processing of orders in SAP and order confirmation sent to customer.

• Order communicated to the Warehousing for picking and packing,via customer service, warehousing

planning.

• Plan and communicate the transport delivery road, air and sea with the appropriate documents for pick up.

• Preparing shipping and export documents.

• Track delivery process for monthly KPI and to identify continuous process improvement for effective and

efficient service.

CEVA LOGISTICS

WIJCHEN

Jan 2017 - Jan 2018

CUSTOMER SERVICE EXPORT CONTROL

TOWER - OUTBOUND

I efficiently maintained records for all exports orders and deliveries in compliance with local and international regulations. Address requests, concerns pertaining to orders, making every attempt to resolve customer's needs. Understand customer requirements whilst

maintaining an efficient and effective process. Prepare detailed reports on daily stock and replenishment

shortages for customers, while communicating shipment status. Schedule transport inbound process for container bookings and returns scheduling transport for collection and delivery.

• Contributed to the success of export operation by collaborating with warehouse and freight forwarding agents during all aspects of transport planning via sea, air, and road.

• Reviewed packing list from warehouse and bill of lading from freight forwarding agents for accuracy and obtained relevant export documents required for

deliveries to various countries.

• Tracked delivery process and update information in the transport management system and identify

continuous process improvement for effective and

efficient service process for end customer.

DHL

Jan 2014 - Jan 2017

Jan 2016 - Jan 2017 OPERATIONS SUPPORT - CUSTOMER

SERVICE/ADMINISTRATIVE

I addressed customer concerns through emails and

phone calls regarding stock and order for deliveries and forwarded customer's request to relevant departments such as inventory, warehouse, and transport team.

Compiled, composed and presented accurate reports on weekly stock and tracking to the customer. Liaised with customs department for documents and collated

commercial invoice from customer to facilitate the shipment process.

• Led comprehensive logistical functions and created new data entries in EDI for offline shipment and scrap orders.

• Coordinated with customs department for effective processing of export documents for non-EU countries.

• Reduced delay in transport pick up by requesting for quote from department for dangerous goods deliveries. Page Two of Two

Jan 2014 - Jan 2015 WAREHOUSE OPERATOR

• I ensured smooth distribution and circulation of products of all shapes and sizes to feed business

operations and demand by maintaining meticulous

records of inventory. Upheld a clean and safe working environment and optimised space through methodical storage of packages.

• Oversaw processing of orders, packaging of medical products, labelling of packages, and movement of items within the warehouse in compliance with established procedures and protocols.

• Supervised packing and unloading of merchandise to report damages in line with standard operating

procedures.

GHANA

TELECOMMUNICA

TION VODAFONE

ACCRA•

Jan 1996 - Jan 2009

CUSTOMER SERVICE-INSIDE SALES REP

• I supported customer care managers in delivering exception customer service to 3000 clients by analysing complaints and providing efficient and effective solution to problems. Planned the execution of number of events and other activities, as well as bridged gap between technical team and relevant departments by reporting on faults in installations of broadband internet service. Reported to general manager sales regarding all aspects of sales activities for indoor and outdoor sales of company services and product.

Marskramer

Nijmegen

Molenpoort

SALES ASSISTANT

accounts for cost control and efficient improvement.

• Achieved process efficiency with effective management of customer interface and data during changeover from an analogue telecommunication system to digital.

• Met monthly sales and revenue growth targets by

collaborating with the team and relevant departments to successfully deliver maximum customer satisfaction. Additional experience as a Sales Assistant in

Marskramer Nijmegen Molenpoort during 2010.

E D U CATION

Open University

Business School

UK,2013

2017

BUSINESS MANAGEMENT,

Institute of Supply

Chain Management

(UK)

2017

SUPPLY CHAIN MANAGEMENT; (HBO

LOGISTICS),

Nederlands Radboud

In'to Languanges

Nijmegen

2012

STAATSEXAMEN PROGRAMME 2

Universität

Duisburg-Essen

2011

UNIVERSITY CERTIFICATE INTEGRATED

BUSINESS PROCESSES WITH SAP ERP;

Royal Society of

Arts,1989-1991

KUMASI POLYTECHNIC: ECONOMICS,

FINANCIAL AND COST ACCOUNTING

AND COMMERCIAL LAW,

Telenor Norway ORGANISING AND RECRUITING YOUNG

L I N K S

linkedin.com/in/jennifer

Linkedin:

linkedin.com/in/jennifer-bruin-

00885520/:

S K I L L S

Quality Control

SAP ERP

Customer Satisfaction

Communications

Problem Solving

Account Management

Scheduling

Microsoft Outlook

Cost Reduction

Management

Relationship Management

Conflict Resolution

Project Management

Supply Chain Planning

Microsoft Excel

Medical Devices

Billing

Telecommunications

Collaboration

Sales

Microsoft Word

Operations

Freight Forwarding

Planning

Booking (Resource Planning

Software)

Customer Service

Business Operations

Warehousing

Calibration

Supply Chain

Outsourcing

Customer Support

Revenue Growth

Supplier Relationship Management

Logistic Management

Planning

Resource Planning

Asset Management

Strategic Account Mgt

Contract Management ( SLA)

L A N G UAGES

English

Dutch

J B

J E N N I F E R B R U I N

S U P P LY C H A I N & A C C O U N T M G T

Oss, Netherlands, Oss, 5345

RA, Netherlands

+316******** *************@*****.***

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