**** ****** *** **. ***** MO, ***** (***)***-WHITNEY 2516 whitneythomas21.THOMAS ad3jlr@r.postjobfree.com ad3jlr@r.postjobfree.com

CAREER SUMMARY KEY SKILLS

AREAS OF EXPERTISE

I have Immaculately presented a polite, Yet

assertive consumer product specialist who is

motivated by being a team player with a

common goal of “Success with customer

fulfillment”, being an individual who has

extensive experience in retail sales, customer

service and assistant management. Being an

individual who is reliable and organized,

possessing the ability and desire to meet and

surpass sales targets while assisting

customers with merchandise questions and

concerns with drive, ambition and

determination.

●Microsoft Word

(Certified)

●Quality Control

●Cash Reports

●Microsoft Excel

(Certified)

●Inventory

●Microsoft Access

(Certified)

●Data Literacy

●Microsoft PowerPoint ●Auditing

●Microsoft Outlook ●Purchase

Ordering

●Travel Arrangements ●Supply Budgeting

●Problem Solving ●Manual Billing

●Product Knowledge ●Rapport Building

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●Time Management ●Deadline

Oriented

PROFESSIONAL BACKGROUND CUSTOMER SERVICE SKILLS

MCI/VERIZON

FEB 2007- MAY 2009

DOTS

May 2009-AUGUST 2011

CITI TRENDS

June 2011- Nov 2014

UBER DRIVER

Jan 2016- June 2018

LAB EXPRESS

Oct 2016-Feb 2019

AUTOZONE

NOV-CURRENT

● Always looking for innovative ways to

generate customers’ enquiries.

● Responsible for opening and closing the store

in the absence of store management, including

all required system start-ups, cash handling,

and ensuring the floor and stockroom are

ready for the business day

● responsible for inbound/outbound bill

collection calls, processing payments on

each account which has been given

● Strong commercial awareness.

● Possessing comprehensive brand and retail

industry knowledge.

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collection calls, processing payments on

each account which has been given

verified permission from verified

customer.

● Completed product returns, order voids,

customer refunds, cash drops to the safe,

and providing change to the register as

needed

● Encouraging customers to enroll in store

discount programs.

● Knowledge of retailing software.

● Served as liaison between management and

non-management team members by

communicating assigned tasks to team

members in the absence of management

● Ability to maintain high visual retail

standards.

EDUCATION PERSONAL SKILLS

University of phoenix, Earth City, MO ● Able to use own initiative and intuitiveness Human science in criminal justice, 2010

● Thrive in fast paced environment

St. Louis Community College at Forest Park, St.

Louis, MO

Business Administration, 2013 ● Warm, friendly and engaging personality

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