Keyanna L Harris

*** ***** ***** *** ** * Atlanta,Ga 30310

ad3jiv@r.postjobfree.com * 404-***-****

Objectives/Summary

I am a Dependable, energetic, hard worker seeking a customer service based position. I am eager to boost the level of customer satisfaction through delivery of superb customer services and demonstration of effective safety and comfort protocols.

Education:

Georgia Gwinnett College

Lawrenceville, GA

Business Management

Philips Healthcare February 2012- Present

Customer Care Representative

●Serves as first point of contact for all technicians and Customers calling for assistance.

●Demonstrates integrity and commitment to customer satisfaction with having a passion for excellence while servicing customers.

●Provides superb organizational skills and attention to detail.

●Determines appropriate next course of action for missed appointments to ensure customer and patient satisfaction.

●Provides world class customer support via multiple channels to internal and external customers.

●Prepares technicians work schedules in a timely matter with accuracy.

●Provides initial response for technical and Clinical support, Parts ID, Field and Bench Repair teams.

●Reconfirms customers’ needs by asking probing questions.

Phoenix Direct January 2009- February 2012

Customer Service Representative (Call Center)

●Received, entered and processed sales orders from inbound calls.

●Investigated and corrected sales orders discrepancies.

●Sincerely thanked guests as we finalized the orders and invited them to call again.

●Displayed Strong data entry skills.

●Displayed the ability to effectively interact with customers over the phone.

●Displayed excellent verbal and written communication skills.

The Stratford Inn

Front Desk Agent August 2008-September 2009

●Served as first point of contact for guest and staff calling or visiting the hotel.

●Efficiently operated the company’s switchboard while providing prompt, courteous and knowledgeable assistance.

●Filed and maintained all the company records.

●Entered guest’s information into computer systems.

●Audited documents at the beginning and ending of all assigned shifts.

●Maintained calendars for all upcoming events in the hotel.

Additional skills

Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling and Resolution, Data Entry (35 WPM)

Computer skills

●Microsoft office

●Red Prairie

●Opera

●Computel

●E.D.I

●Sales Force

●SAP

●CLICK

●Service Max

●OneEMS

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