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Customer Service Representative

Location:
Chula Vista, CA
Posted:
February 11, 2024

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Resume:

Mireya Pimentel

619-***-**** ad3jis@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Veridiam Inc El Cajon, CA March 2022 to October 2023 MRO Buyer

• Quote, purchase and expedite MRO items from internal requisitions.

• Purchase commodity items as signaled from Smartsheet (MRP), KANBAN Cards and requests.

• Responsible for managing VMI for tools vending machines.

• Negotiate terms, pricing and delivery based on specific budget and scheduled requirements.

• Selecting, evaluating, and qualifying suppliers to ensure ISO-, AS and government procurement compliance.

• Responsible for blanket POs to support plans.

• Setting up Credit accounts and contracts.

• Supported accounting to resolve past due invoices and discrepancies. Z-Communications, Inc. San Diego, Ca June 2018 to April 2020 Customer Service Representative

• Communicated daily with customers regarding new quotes, order status, part inquiries.

• Worked with Manufacturing and Engineering to provide customer order status, advise of potential delays and/or impacts to planned deliveries.

• Worked with Quality Assurance to complete customer questionnaires, provide Certificates of

• Conformance (CoC) provides resolutions to non-conforming part reports.

• Reviewed, and revised operational procedures as part of company Quality Management

• System: AS9100D with ISO 9001:2015

• Generated and distributed Daily Shipping Proposal (DSP), confirmed deliveries with customers. Trans-American Auto Parts San Diego, Ca August 2016 to June 2018 Buyer & Expeditor

• Issuing and expediting orders with domestic and international vendors.

• Coordinating with suppliers to confirm scheduled deliveries, identifying potential delays in supply chain, and communicating critical issues to chain of command.

• Generated shop orders for the Manufacturing department using MRP software M3 Systems. Brady Corporation Tijuana, MX March 2015 to August 2016 MRO Buyer

• Generated Purchase Orders (POs) using SAP & Oracle software as required by commodity.

• Negotiated pricing, quantities, delivery schedule, and quality issues directly with suppliers.

• Maintained open and closed purchase orders as well as invoice records.

• Evaluated supplier performance, implemented cost reducing initiatives and consolidation.

• Initiated the new vendor qualification plan, setting up credit accounts and contracts. DJ Orthopedics Tijuana, MX November 2004 to April 2013 MRO Buyer

• Supervised purchasing personnel.

• Responsible for generating all maintenance and operation supply purchase orders.

• Managed all internal expense accounts and created credit accounts for domestic and international vendors.

• Communicated directly with suppliers of any quality issues / non-conforming product.

• Conducted Oracle training for 120 personnel for purchasing and order systems.

• Worked with Accounting to resolve past due invoices. Sharps Electronics Rosarito, MX November 1997 to November 2004 Purchasing Supervisor

• Supervised purchasing personnel

• Generated credit applications for domestic and international vendors

• Responsible for maintaining over 250 suppliers.

• Wrote policy and procedures for the purchasing department.

• Part of the Quality ISO team which achieved certification. EDUCATION

UABC Tijuana, MX 1996

Bachelor’s degree in business administration

Lean Six Sigma

Quality; Kaizen Continual Improvement, SQE

SKILLS

• Bilingual: Fluent in English and Spanish

• Leadership; able to train and supervisor

• Great multi tasker, successful in fast paced environments

• Knowledgeable in MACOLA, SAP, IDE, Oracle systems

• Kanban, Tool Crib methodologies

• Able to meet goals and deadlines

• ISO / AS9100D Quality Management Systems; Procedures, Training, Customer Service



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