Vibhutiben Megha ad3jim@r.postjobfree.com

714-***-****

***** ***** ****.

Westminster, 92683

Summary:

Experienced and motivated hospitality professional seeking hotel management position in order to further utilize leadership skills and enhance the guest experience to establish loyalty to our brand. Am dedicated and deeply passionate about my work, and well versed in assisting visitors of distinct backgrounds from all over the world. Possess exceptional work ethics and interpersonal skills, and am able to lead my team to achieve growth through excellent preparation, reception, and service. Can adapt to new situations, maintain reliable decision making under pressure, meet strict deadlines, and am continually seeking to develop and refine skills as required by the position. Experience:

Princess Inn Motel Westminster, CA November 2018 – Present General Manager

Hire and manage front desk and housekeeping operations, and provide added training, feedback, and documentation as necessary.

Respond to and address all online reviews by implementing new regulations and training.

Work closely with the engineering department to ensure the hotel meets operational standards.

Conduct management meetings and property inspections, and complete departmental payrolls.

Interact and engage with hotel guests in person, via email and over the phone to ensure daily guest satisfaction. Pride Plaza Hotel, Ahmedabad Gujarat, India June 2014 – August 2016 Food & Beverage Executive

Oversaw the food preparation, portion sizes, quality, and delivery processes along with their overall presentation.

Responsible for detailed inspection of supplies and work and cooking areas, and ensured compliance to health & safety regulations.

Thorough management of hotel ’s inventory, including the stocking of food, beverages, and equipment among other supplies.

Interviewed, hired, trained and oversaw the progress of new employees, and resolved any customer complaints. The Grand Bhagwati, Surat Gujarat, India June 2013 – June 2014 Senior Steward

Attended to guests regarding menu items, and assisted waiters in all aspects of the dining experience.

Maintained a high customer satisfaction record, and always provided personalized and attentive service.

Ensured proper setup of all side stations in the restaurant, and followed outlet policies, procedures, and service standards.

Practiced and directed safety and sanitation policies, including the handling of food and beverages. Bombay Bicycle Club Birmingham, United Kingdom April 2011 – December 2012 Steward

Hotel Lacasa Inn, Anand Gujarat, India June 2010 – December 2010 Housekeeping Manager

Trained housekeepers on proper cleaning procedures, organizing, regulations, and other maintenance tasks.

Monitored staff performance on daily basis, reviewed work quality, and ensured adherence to the provided schedule. Education:

University of Wolverhampton United Kingdom January 2011 – February 2013 Master of Arts in Hospitality Management

Studies in operations and administration, ethical issues, event management, and research methods.

Advanced courses and applications in decision making, problem solving, and leadership.

Partial curriculum of corporate finance and managerial accounting, along with event marketing concepts and analysis. C.Z. Patel College of Business & Management, Sardar Patel University Anand, Gujarat, India June 2006 – June 2010 Bachelor of Business Administration with Honours in Hospitality Management

Advanced theory and practical knowledge of many departments, including housekeeping, food service and production.

Industrial training which helped improve leadership qualities and managerial skills, as well as in developing hospitality traits. Skills & Achievements:

Certified Hotel Professional from the Asian American Hotel Owners Association course program.

Proven communication, leadership, and team management skills, and capable of working as part of a team to overcome obstacles.

Will consistently offer professional, friendly, and engaging service to all customers and will seek to settle all disputes tactfully. References:

Kanshik Patel Days Inn Hotel owner ad3jim@r.postjobfree.com 310-***-**** Nayna Bhatt Senior Lab Technician, New Jersey ad3jim@r.postjobfree.com 609-***-**** Vijat Bhagat Travelodge Hotel owner 714-***-**** 714-***-****

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