La’Shonda R Dockery

ad3ji6@r.postjobfree.com 937-***-**** Dayton, OH 45417

Summary

As a person who values empathy, active listening, clear communication, and willingness to assist, my extensive experience in delivering exceptional customer service and achieving outstanding results as a cashier at a firehouse can be of great value in a customer-facing role. My problem-solving, time management, and communication skills, combined with my goal-oriented mindset and ability to determine precise solutions with forward thinking and organization, make me an ideal candidate for any company seeking to facilitate growth while providing top-notch customer service. I am excited to apply my skills in diverse environments, expand my expertise, and contribute to the success of any team I join.

Skills

● Clear and effective verbal communication

● Polite and respectful tone while listening intently to the customer's issues

● Prioritizing tasks and managing workload efficiently

● Ensuring timely responses to customer inquiries contributes positively to the work environment.

● Turning unpleasant experiences into positive ones by efficiently resolving customer disputes and complaints

● Maintaining a professional appearance and demeanor

● Demonstrating genuine care and concern for customers.

● Identifying problems quickly and discovering solutions

● Continued excellence in customer service & Flexible and open to change Experience

11/2022-11/2023 Firehouse Dayton, OH

Firehouse Centerville, OH

Cashier/Shift lead

● I Maintained a sanitized work environment for customers and crew members by removing waste, restocking products, and checking inventory.

● I maintained the spaces utilized for serving customers and preparing food neat and ordered.

● Answered customer questions and took orders. Provide excellent customer service about products and services

● Maintaining an accurate cash drawer and balancing cash at the end of each shift

● Answering phones and taking messages

● Graciously welcomed and effectively served guests smiling, resulting in loyal, recurring customers.

● Consistently met productivity goals by putting in effort, taking on extra work, and adhering to team demands.

● Customer satisfaction increased due to my quick response to complaints about the food or service and of such issues.

● Handle cash and credit card transactions for firehouse merchandise and service

● Keep the cashier area clean and organized

● Uphold firehouse policies and procedures regarding customer service and sales.

● Assign tasks and delegate responsibilities to team members

● Ensure equipment and facilities are properly maintained

● Respond to emergencies as needed

● Provide guidance and support to team members

● Uphold department policies and procedures

● Assist with other duties as needed, such as cleaning or organizing merchandise displays and Communicating with other firehouse staff as needed

Education and Training

White Station High School Memphis, TN

High School Diploma

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