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Administrative Assistant Customer Service

Location:
San Diego, CA
Salary:
$80,000
Posted:
February 11, 2024

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Resume:

Communication: Proficient

and tactful to exchange and

interpret information verbally & in writing.

Influence: Ability to gain

others support with ideas,

proposals, projects, and

solutions.

Critical Thinking: Review

and translate business

requirements, to specify

solutions in support of business objectives and strategies.

People Management: Build

and maintain working

relationships with

management/vendors/stakeholders

and coworkers;

outstanding customer service

skills.

TECHNICAL

SUMMARY

Seasoned User with MS Office Suite

3BExtensive experience training co-workers/clients with Software Implementations

Familiar with SAP migration for large-scale business environments; Easily acquires new software applications

EXPERTISE/COMPETENCIES

OVERVIEW

File/Document organization management – 20 years

Meeting scheduling - 20 years

MS Teams, SharePoint – 5+ years

Technical Editing - 11 years (former Software Trainer in Computer Resource Lab Teacher at largest campus in SBUSD, 1985-1997

EDUCATION

Foundation College - Graduated 1998, Computer/Office Automation Specialist Program

Southwestern College – attended course for Pre-School Certificate in Early Childhood Education, 1986

VOLUNTEERSHIPS

North Park Community Cultural Arts & Food Festival, Taste of North Park, Coordinated Heart Walk of America & MS150 Bike Ride; BizTown Junior Achievement

EMPLOYMENT SUMMATION

Advanced Micro Devices – AMD

For CYNET Systems/contracted

Admin Professional/Receptionist

3/2023 – present

Admin for on-site Director -fulfill administrative requests for Director, i.e.: send correspondences AMD Staff for on-site announcements/Bldg matters • Oversee contracted Day/Night Porter matters and communicate with their leads with issues

• Assist IT person with requests from AMD employee’s equipment requests • Issuance of access cards for Secured/Sensitive areas • Perform all Onboarding for on-site/REMOTE New Hires

US Bank (formerly, MUFG/Union Bank)

Servicing Specialist/Document

Control

11/2019 – 3/2023

Manage multiple reports in EXCEL/PDF - formulated VLOOKUP’s, Data Values, Pivot Tables, formatting. • Process/Clear Failed Audits • Audit large PDF reports for accuracy of data • Training others on new applications • Created SOPs for multiple Retail Branches for Document Processing Dept

ConAm Management, San Diego

HQ/Regional Office

Sr Administrative Asst to VP of

Affordable (PMSD)

8/2017- 11/2019

Supported Senior VP & VP of Affordable Housing and their Direct Reports • Collaborated with a cross-function teams at over 65 Affordable Apartment Communities • Provided administrative support with coordinating large-scale projects for SDHF, CHW and Wakeland property owners

Rose International Staffing, location: MUFG/Union Bank, Sky Park

Operations Specialist III/ Branch Hardware Refresh Project (project completed)

12/2016 – 5/2017

Assigned multiple Retail Branch locations in SoCal Region for Implementation/Installation/Rollout of Windows10 environment •

Communicated/collaborated with Branch Management & Division Officers/Branch employees via WebEx trainings and

discussed Scope of Work & expectations of timelines for project • Dispersed breakdown of Deliverables with Deadlines

Insight Global Staffing, locations: Job location: Sempra Utilities/SDG&E

Administrative Associate to Director of Electric Distribution Operations (fulfilled long term assignment)

10/2014 – 4/2016

Primary liaison/coordinator for all on-site tours for large groups & special interest & SD Public figures (i.e.: Mayor Faulconer; State of Dept. of Commerce & Trade, Washington, DC) • Reviewed/Approved all visitor documents for security access onto classified/secured areas • Coordinated/Attended Red Flag Warnings, Storm Watch meetings and Emergency Preparedness Exercises • Heavy calendaring/scheduling for Director and his Direct Reports • Scheduled/Assisted with New Hire candidate interviews/process



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