Care Management Senior Director
Resume:
JODY RUNGE
EXPERIENCED HEALTHCARE EXECUTIVE
480-***-**** ***********@*****.***
www.linkedin.com/in/jody-runge-ms-rn-25117647 Phoenix SUMMARY
Accomplished healthcare executive with 16 years of extensive experience in advancing through leadership roles, encompassing healthcare start-ups, operational management, and strategic development. Recognized for exceptional skills in fostering strong staff and physician collaborations, guiding and developing leaders, providing mentorship, and employing innovative problem-solving techniques. Proven expertise in driving performance improvement initiatives for financial and quality metrics, achieving significant growth, successfully completing network projects, and consistently delivering turnarounds for multiple departments and service lines facing operational challenges.
EXPERIENCE
NATIONAL SENIOR DIRECTOR - CLINICAL OPERATIONS & CARE MANAGEMENT PANORAMIC HEALTH
01/2022 - Present TEMPE, AZ
Provided National oversight of all licensed disciplines/leaders, clinical competencies, clinical workflows, clinical practice, and education for a Medicare value-based care startup (CKCC - Comprehensive Kidney Care Contracting, 18 KCEs across 13 states) Responsible for managing 30k lives for patients with chronic kidney and end-stage kidney disease which equated to $1.2B in risk across 4 professional and 9 global KCEs
Developed and implemented portal for 167 new SOPs
Supported clinical leadership/cross-functionality between VBC and MSO/Non-MSO practices including 785 physicians, 1,400 staff, 350 clinics, and over 2,000 dialysis centers nationwide Initiated hiring and onboarding of over 200 new VBC FTEs to support a 450% growth from year 1 - year 2 Built and launched transitional care management and care management programs Nationally which helped to decrease readmissions by 2% per quarter
Implemented regular education programs for staff with over 200 attendees per month. Participated in leading staff through the optimal dialysis starts process - all markets exceeded >50% optimal starts, a 30% improvement in home dialysis starts, and a 54% improvement/$872 PMPM reduction in average spend Introduced competency assessments for all licensed disciplines and clinical services to improve the quality of care with a target of
>90% compliance with workflows
Participated in six-series kidney disease education course, which has successfully supported over 400 patient attendees per month
AMBULATORY SERVICES SENIOR DIRECTOR - MEDICAL SPECIALTIES BANNER UNIVERSITY MEDICAL CENTER
08/2020 - 12/2021 PHOENIX, AZ
Operational oversight and strategic growth of multiple service lines including: Cardiovascular, Gastroenterology, Hepatology, Endocrine, Infectious Disease, Rheumatology, Pulmonary/Critical Care and Sleep Medicine Managed $32 million clinic operating budget
Provided oversight to over 250 staff, faculty physicians, and fellows' practices in multiple service lines Actively managed 50-100 ongoing provider recruits
Maintained responsibility over ten specialty clinics and Associate Directors Primary dyad partner to Department of Medicine Chair and Division Chiefs Led provider recruitment, contract development, and strategy oversight Liaison for physician retention and job satisfaction, including performance indicators and patient experience results Successfully launched telehealth across 100% of speciality clinics during COVID-19 Continued collaboration with University of Arizona - College of Medicine Faculty and leaders to create Phoenix's first Academic Medical Center
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EXPERIENCE
INSTITUTE DIRECTOR - GI, HEPATOLOGY, CV, NEURO, BARIATRICS, ENDOCRINE BANNER UNIVERSITY MEDICAL CENTER
11/2015 - 08/2020 PHOENIX, AZ
Provided operational oversight for Endoscopy while later transitioning to service line leadership over multiple service lines at various stages including Digestive, Advanced Liver, Endocrine, Bariatric, Heart, and Neuro Key stakeholder and position tasked with building Phoenix's first Academic Medical Center's research, teaching, programs, and services
Partnered to open 190,000 square feet of specialty ambulatory clinic space from the ground up including physician recruitment, staff recruitment, proforma/business plan development and footprint in the community Led startup activities to transition from a Large Teaching Hospital setting to an Academic Medical Center in partnership with the University of Arizona College of Medicine - Phoenix Achieved $130 million in annual service line revenue Managed $70 million Endoscopy annual operating revenue Spearheaded demand model and business plan for $10 million Interventional Endoscopy build out for Digestive and Advanced Lung Institutes
Implemented department turnaround and increased endoscopy outpatient volumes by 30% for two consecutive years Awarded $1.8 million in Highest and Best Use Grants from the BH Foundation in conjunction with the UA-College of Medicine Attained 90th percentile for leadership effectiveness scores Launched Heart Transplant Program with zero CMS opportunities for improvement CLINICAL DIRECTOR - PROGRESSIVE CARE, OUTPATIENT DIAGNOSTIC CARE UNIT HONOR HEALTH - SCOTTSDALE SHEA MEDICAL CENTER
05/2014 - 11/2015 SCOTTSDALE, AZ
Operational Director for Telemetry Inpatient, Recovery, Telemetry Monitor Room, Inpatient Cardiac Rehab Provided oversight to seven nursing supervisors and 140 staff FTE rollup Accountable to $90 million in annual operating revenue Developed staffing model and hired 40 RN FTEs to right size the department and allow for optimal post- procedural and inpatient bed capacity
Right sized casual labor pool to meet 100% of productivity targets during seasonal fluxes in volume RN DIRECTOR- NEUROSCIENCE SERVICE LINE
BANNER UNIVERSITY MEDICAL CENTER
03/2011 - 05/2014 PHOENIX, AZ
Managed operations for five Neuroscience Departments and over 120 FTEs Responsible for $120 million in annual operating revenue Successfully led a system-wide critical care discipline team to a supply savings of 224% and exceeded all targets for Nurse Sensitive Indicators across the network in 7 states Launched new epilepsy monitoring
Attained the 90th percentile for leadership effectiveness scores Led team through JCAHO primary stroke re-accreditation in 2011, 2013 with zero clinical deficiencies Exceeded stretch target on all quality metrics and nurse sensitive indicators Decreased laminectomy and fusion surgical site infection rates by working with a multidisciplinary team in standardizing pre- surgical prep to decrease SSIs by 50%
Decreased VAP rates by 50% following a rounding protocol implementation Decreased hospital acquired pressure ulcers to zero for 11/12quarters Decreased incidence of CAUTI by 50% over one year in ICU Decreased CLABSI in PCU to zero for >24 consecutive months Decreased falls in PCU by >50% in one year by using leadership rounding and just culture principles Led a large, multidisciplinary system design process in the development of clinical practices for multidisciplinary pertaining to the diagnosis treatment of delirium in the ICU
Decreased ICU LOS by 20% following implementation of early mobility protocol Facility Magnet certification lead - New Knowledge and Innovation domain RN SENIOR MANAGER - NEURO ICU
BANNER UNIVERSITY MEDICAL CENTER
01/2008 - 03/2011 PHOENIX, AZ
Achieved casual labor salary variance of a positive 1.35 million dollars over 1 year during 8 bed Neuro ICU expansion Led and participated in teams during a large facility optimization project which identified and implemented $40 million in savings facility-wide over one year
CLINICAL RN EXPERIENCE
CLINICAL NURSING EXPERIENCE
01/1998 - 01/2008 NEBRASKA & ARIZONA
Practiced in a variety of Critical Care areas with specialty focus in the specialties of Cardiovascular and Neurosciences
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EXPERTISE
LEADERSHIP
team-building change management strategic planning start-ups OPERATIONS
process and performance improvement quality improvement regulatory and compliance management FINANCIAL
budgeting and forecasting cost containment revenue generation STRATEGY
business plans proforma development market analysis growth COMMUNICATION
executive communication stakeholder engagement conflict resolution PEOPLE
recruitment talent development and performance leading leaders EDUCATION
MASTER OF SCIENCE - NURSING, EMPHASIS ON LEADERSHIP IN HEALTHCARE SYSTEMS Grand Canyon University
08/2010
BACHELOR OF SCIENCE - NURSING
University of Nebraska Medical Center
12/1998
AWARDS
COMPASSIONATE CAREGIVER, The Schwartz
Center Boston, MA 2014
Why are you proud of this achievement?
NURSE OF THE YEAR, March of Dimes Creativity and
Innovation Award, Phoenix, AZ 2011
Why are you proud of this achievement?
NURSE OF THE YEAR, Banner University Medical
Center Excellence in Nursing Award 2009
Why are you proud of this achievement?
NURSE OF THE YEAR, Banner University Medical
Center Patient Advocate Award 2008
Why are you proud of this achievement?
LICENSURE AND CERTIFICATION
AZ RN LICENSE - MULTISTATE EVIDENCE BASED PRACTICE CERTIFICATE
Arizona State University Phoenix, AZ
2008
LEAN SIX SIGMA GREEN BELT Banner
Health 2019
PRESENTATIONS AND PUBLICATIONS
1. Predictors of Compassion Fatigue in Acute Care Nurses. Journal of Nursing Scholarship
Kelly, L., Runge, J., & Spencer, C.
2015 DOI:10.1111/jnu.12162
Full Text Journal - Research
PRESENTATIONS AND PUBLICATIONS
2. Reducing Compassion Fatigue in Hospital Nurses. National Magnet Conference
Kelly, L., Runge, J. & Spencer, C.
2014 Dallas, TX
Podium Presentation - Research
3. Utilization of Chlorhexidine Gluconate in the Bathing Practices of ICU Patients. Western Institute of Nursing
Runge, J, Kohm, D. & Przybl, H.
2014 Denver, CO; Chicago, IL
Poster - EBP
4. Nurse and Unit Predictors of Compassion Fatigue Western Institute of Nursing
Kelly, L., Runge, J.& Spencer, C.
2014 Seattle, WA
Poster - Research
5. Code Compassion: Reducing Compassion Fatigue in Acute Care Nurses. AACN National Teaching Institute
Kelly, L., Runge, J.& Spencer, C.
2014 Seattle, WA
Poster - EBP
6. Advocating for Patient Outcomes: How Nurses Used EBP to Overcome Barriers. National Magnet Conference
Runge, J.
2013 Dallas, TX
Abstract
7. Realities and Mitigating Strategies Regarding Social Media in Healthcare. American Association of Peri-Operative RNs & Banner Health Clinical Services Symposium Runge, J.
2013 Phoenix, AZ
Podium Presentation
8. Enculturation of Evidence-Based Practice: Exemplifying New Knowledge and Innovation Regarding ICU Delirium.
National Magnet Conference
Runge, J. &, Zismann, N.
2012 Los Angeles, CA
Podium Presentation
9. Mobilizing Evidence to Practice: ICU Early Mobility Impact on Decreasing Length of Stay. National Magnet Conference
Runge, J. &, Zismann, N.
2012 Los Angeles, CA
Abstract
10. An Early Intervention Approach to Delirium and Falls: An Evidence-Based Project. National Magnet Conference
Runge, J. &, Zismann, N.
2012 Los Angeles, CA
Abstract
11. HIPAA, Millennials, and Social Networking: What Happens When These Collide? National Magnet Conference; American Organization of Nurse Executives Runge, J
2011 Baltimore, MD; Phoenix, AZ
Podium Presentation
PRESENTATIONS AND PUBLICATIONS
12. Tele-ICU Multidisciplinary Rounds in the Neurosurgical ICU. Western Institute of Nursing Research Conference
Runge, J., & Pendergast, K.
2011 Phoenix, AZ
Poster
13. Close Encounters of the eICU Nursing Kind.
National Magnet Conference
Runge, J., & Pendergast, K..
2010 Phoenix, AZ
Abstract
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