CURRICULUM VITAE OF SHIRLEY EMILY SHAWE

PERSONAL INFORMATION

Title : Miss

Surname : Shawe

First Names : Shirley Emily

Date of birth : 30 July 1983

Identity Number : 830**********

Gender : Female

Home Address : 2869 Mayfield Ext 5, Daveyton 1520, South Africa Contact number : 076-***-**** / 060-***-****

Email address : ad3jgp@r.postjobfree.com

Home Language : IsiZulu

Other languages : English (Read, write & speak), Xitsonga (Speak), Sisotho ( Speak & read)

Nationality : South African

Race : Black

Drivers License : Code 10

Marital Status : Single

EDUCATION BACKGROUND

Name of school : Daveyton Adult Centre

Highest grade passed : Grade 12

Year : 2017

Subjects : English, Isizulu, Mathematics Literacy, Business Studies,

Economics & Religious Studies

OTHER TRAINING

Institution : SABS

Course : Customer interaction Centre

Product codes

Quality Criteria Guidelines

Fundamentals of Service and p & Cross Selling

SAP Navigation System

Order management

Institution : Sibize

Course : Soft Skills Training

Cida Learning

Customer care

Creating Customer Delight

Interaction With Customer

Knowledge & Systems training

Institution : Siyandza Skills Development

Course : Multi-skilling in government Campaigns

Batho Pele

LBS (License Booking System)

Community Safety

Gautrain

TDS

Housing

CERTIFICATE OF TRAINING

Institution : Siyandza Skills Development

Course : New Hire Training

Subjects : Overview of the Basic Condition of Employment Act World class service

Occupation health and safety

Community Safety

One Number

Contact guideline-Script training

E-Fag

Customer interaction Client net

LBS product and services

AIDS Awareness

Emotional Intelligence

EMPLOYMENT HISTORY

Employer : Calson Catering and training college

Position : Receptionist & Administration

Reason for leaving : Temporary employment

Duration : January to May 2002

Duties

• Greet and welcome guests as soon as they arrive in the reception area

• Announce visitors to the appropriate person

• Answer, screen and forward incoming calls to the correct department or appropriate person

• Receive messages and relay them to the relevant people via email

• Provide basic and accurate information in-person and via email/telephone

• Deal with queries from the public and customers/clients effectively

• Accept and sign for deliveries

• Ensure distribution of deliveries when required

• Ensure knowledge of staff movements in and out of the organization

• Monitor visitor access and maintain security awareness

• Maintain office security by following safety procedures and controlling access via the reception desk

• Ensure reception area is tidy and presentable with all the necessary stationery and material in place

• Keep updated records of company telephone extension numbers

• Act as the face of the company at all times

• Perform general admin duties as when required

Employer : Ster-Kinekor

Position : Sales Consultant

Box office cashier

Cinema Assistant

Guest relation officer

Duration : June 2002 to July 2006

Duties

• Ability to sell and negotiate

• Ability to manage clients and be friendly and forthcoming

• Compiling reports on sales activities

• Customer relations

• Complete all admin as and when required

• Attend weekly sales meetings

• Greet customers and visitors in a professional manner

• Provide movie, special events and the general theatre information

• Suggest alternative movie selections, as appropriate

• Enter ticket sales, accept payments, process transactions and make correct changes

• Prevent underage children from seeing adult audience (R- rated and NC- rated) movies

• Complies with film studio admittance policies, including any pass and/or discount ticket restrictions

• Processes pass admissions

• Voids passes, coupons and discount tickets after the transaction has finished

• Processes refunds when necessary and completed any required forms

• Answers telephone in a professional manner

• Keep box office area clean and clutter free

• Responsible for cash balance at the end of the shift

• Updates box office marquees and displays

• Watch for safety or security issues (trip hazards, lighting, suspicious persons, etc) and report to management

• Performs other work-related duties as assigned

Employer : MTN

Position : MTN Banking Agency

Reason for leaving : Contract expired

Duration : September 2007 to August 2008

Duties

• Capturing data

• Sourcing new clients

• Proactively manage and service client base

• Manage client base from a daily administrative perspective

• Identify and drive cross-sell opportunities

• Make use of the client planning and solutioning tools to ensure understanding of client needs

• Achieve cross-sell and sales targets

Employer : Vinnies Electrical

Position : Administrator

Reason for leaving : Contract expired

Duration : October 2009 to December 2013

Duties

• Relief reception duties

• Filing and adhoc administration duties

• Administrative support to management and leadership teams

• Minute taking and distribution of meeting documents

• Capturing of staff information

• Entering new customer information into system

• Updating existing customer information

• Processing orders, forms and applications

• Identifying and escalating priority issues

• Routing calls to appropriate resources

• Handling of invoicing and delivery queries

Employer : Rebel Liquor

Position : Assistant manager/cashier

Reason for leaving : Temporary employment & Family planning Duration : February 2014 to October 2014

Duties

• Greet customers entering the establishment in a friendly manner

• Receive payments in terms of cash, check, credit and debit order

• Issue receipts, refunds, credits and change to the customers

• Count money in cash drawers at the beginning and end of shifts to ensure that the amounts are correct

• Ensure that the checkout areas are clean and in order

• BE able to identify prices of goods

• Issue trading stamps

• Communicate and attend to customers complaints

• Be able to answer customers complaints and provide the necessary information on request

• Calculate total payments against total sales for cash-up purposes

• Record total of transactions

• Keep record of balance sheets of amounts and numbers of transactions

• Sort, count and wrap currency and coins

• Process returns and exchange of goods

• Stock shelves and mark prices on shelves and items

• Compile non-monetary reports and records

• Monitor checkout station to ensure you have everything in order REFERENCES

Company : Calson Catering & Training College

Name : Calson Mbombi

Contact Number : 011-***-****

Company : Ster-Kinekor

Name : Basil Stopford

Contact Number : 011-***-****

Company : MTN

Name : Hellen Mashile

Contact Number : 011-***-**** / 073-***-****

Company : Vinnies Electrical

Name : Susan Bango / Vince Sello

Contact Number : 011-***-****

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