Somara Palmer

Customer service

Dallas, TX *****

ad3jgk@r.postjobfree.com

+1-214-***-****

To obtain a position that will enable me to use my strong customer service skills and allow me to grow professionally within the company.

Authorized to work in the US for any employer

Work Experience

Customer Experience Specialist (Remote)

Enchanted Fairies Fine Portrait Studio - Dallas, TX September 2022 to Present

• Assisting clients via correspondence emails/texts/ calls

• Maintaining customer satisfaction with forward thinking strategies focus on addressing customer needs and resolving concerns

• Experience with de-escalations

• Exceeding expectations for quality assurance scores (100% accuracy)

• Managing high volume emails a 50+ a day

• Effectively coordinating all communications throughout all departments (studios/ photographers/ art department/sales/management)

Unemployed looking

Dallas, TX

July 2021 to August 2022

I continued looking for employment while Receiving unemployment benefits. I also became with child with my third daughter and focused on bonding with them at home. Processing Associate- Overnight (Remote)

Genpact (US locations) - Richardson, TX

January 2021 to June 2021

Assisted Apple Card customers with inquiries regarding:

• Documentation

• Data Entry

• probing skills and analyzing / understanding skills

• Provided excellent customer service, ensuring online customer orders were processed accurately and timely

• Application status/decisions

• Credit line increase/decrease requests

• Provided walkthroughs for Apple Card App

Commercial and Residential Cleaner

Lexi's Cleaning Service - Dallas-Fort Worth, TX

October 2019 to July 2020

• Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met.

• Disinfected sinks, countertops, floors, toilet, mirrors, tables, chairs, refrigerators, microwaves, etc in restrooms, break rooms and/or kitchens

• Replenish supplies in restrooms, break rooms and kitchens

• Wipe down walls and woodwork, doors, wall hangings, baseboards, etc.

• Cleaned rugs, carpets, upholstered furniture

• Emptied wastebaskets, empty and transported other trash and waste to disposal areas.

• Swept, scrubbed, waxed, and polished floors, using brooms, mops, swifter

• Dusted and polished furniture

• Kept storage areas and carts well-stocked, cleaned, and organized.

• Polished silver accessories and metalwork such as fixtures and fittings Customer Service Representative

Chewy - Dallas, TX

March 2019 to September 2019

• Give customers information about products and services, take orders, and process returns

• Explained products and benefits

• Resolved payment and order disputes

• Maintained up-to-date knowledge of customer accounts

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Educated customers on special pricing opportunities and company offerings Cashier/Customer Service

EXXON TIGER MART - Dallas, TX

August 2018 to February 2019

• Processed cash and credit payments for gasoline, food and other merchandise.

• Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.

• Counted and balanced cashier drawers.

• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.

• Scanned items quickly to keep lines moving and reduce overall wait time. Email Specialist/ Telephone Agent

PFS WEB - Renaissance Tower - Dallas, TX

August 2016 to May 2018

• Followed up on emailed or web-submitted customer inquiries within standard response times.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Updated customer accounts, addresses and contact information within call management databases.

• type 40 WPM

Cashier/Customer Service

Snappy Salads - Richardson, TX

June 2016 to September 2016

• Operated cash register or POS system to receive payment by cash, check and credit card.

• Answered customer questions and provided store information.

• Cleaned utensils, dishes and glasses for customer use.

• Packaged and stored food products appropriately for proper handling and preservation.

• Re-stocked, organized and arranged service and food stations.

• Reset tables between guests, refilled condiments and wiped down surfaces. Customer Service Representative/Cashier

buy buy BABY - Dallas, TX

August 2015 to January 2016

• Took telephone calls and provided callers with information on products and services

• Greeted walk in customers and inquired into nature of visit

• Walked customers through aisles and assisted them in locating their choice of product

• provided customers with basic information on features of product and prices

• Assisted customers through payment procedures

• Resolved customers’ complaints by addressing them according to company policies

• Maintained and upgraded information in customer database Skills Used

Problem solving skills

Multi-tasking

Cashier/Customer Service

sodexo - Plano, TX

January 2015 to July 2015

• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

• Greeted customers promptly and responded to questions.

• Prepared food, including baked goods, hot and cold items.

• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

• Prepared and served coffee, espresso drinks, blended coffees and teas.

• Stocked customer service stations with paper products or beverage preparation items. Accomplishments

The biggest impact I had was in my customers.

Customers were able to fill out kudos cards for employees whenever they seen good customer service and I received a lot of cards with praises of my hard work, friendliness, and big smile. Technical Support Specialist

iqor - Richardson, TX

February 2012 to April 2014

Responsibilities

Im level 1 technical support for Samsung mobile devices. I troubleshoot issues. handset issues and offer repairs through Samsung's warranty.

Skills Used

Customer service skills

Empathizing with customers

Build rapport

Active listening to gather customer's needs

Multitasking (typing and talking)

Typing more than 40wpm

Escalating high situations

Education

criminal justice

prairie view A&M university - Prairie View, TX

2008 to 2009

diploma

Grand Prairie High School - Grand Prairie, TX

August 2005 to May 2007

Skills

• Food Service

• Call Center

• CSR (3 years)

• Customer Support

• Customer Care (3 years)

• Food Preparation Experience

• Cash Handling (5 years)

• Microsoft Office (3 years)

• Restaurant Experience (2 years)

• Technical Support

• Mobile Devices

• Commercial Cleaning

• Residential Cleaning

• Computer skills

• Sales

• Microsoft Excel

• Typing

• Microsoft Word

Certifications and Licenses

driver's license

Additional Information

References:

Lexi's Cleaning Service

Independent Contractor

Alexandria Cruz- Personal phone number may be given upon request.

Contact this candidate