Robyn Krupacs

Florida, NY *****

ad3jfm@r.postjobfree.com

+1-973-***-****

Energetic leader. Diligent, motivated individual with over 25 years of successful sales leadership in new venue and territory expansion. Proven consistent sales performance with disciplined leadership skills and strong desire to excel in personal growth with communication. Strong customer service skills and detail orientated individual will lead to the overall success for your corporation.

Authorized to work in the US for any employer

Work Experience

Staffing and Scheduling Administrator

Lowe's Home Improvement - Chester, NY

February 2023 to Present

Responsible for contacting all potential candidates interested in employment with Lowes. I review their resumes, skill set, past work experience and availability for potential employment with Lowes. I coordinate their interviews as well.

Once candidate is selected I am responsible for their orientation and training. Onboarding each with new associate orientation. Drug test and background tests and I9’s are conducted.

Weekly I am responsible for all scheduling of employees. This is based on centric logistics to reach overall efficiency; reaching 90% or better regarding optimum operations based upon demand at location.

Responsible for payroll. All corrections and submissions are entered efficiently in Kronos software. Manage all employee files and records.

Liaison for associates and Human Resources; Sedgwick.

Familiar with Kronos, UKG and Workday software.

Assistant to Store Manager and four Assistant Store Managers.

Dual Hotel Director of Sales

TPG Hotels and Resorts - Middletown, NY

July 2022 to November 2022

I oversee all sales for the Courtyard Marriott and the Hampton Inn. I am directly responsible for setting up Local Negotiated Rates for corporations in the area. Meetings and social event payment processes. Direct Bill set up and payments. Outbound appointments. Meet and greet all prospects interested in properties.

Staffing and Scheduling Administrator

Lowe's Home Improvement - Chester, NY

November 2019 to September 2022

Responsible for contacting all potential candidates interested in employment with Lowes. I review their resumes, skill set, past work experience and availability for potential employment with Lowes. I coordinate their interviews as well.

Once candidate is selected I am responsible for their orientation and training. Onboarding each with new associate orientation. Drug test and background tests are conducted.

Weekly I am responsible for all scheduling of employees. This is based on centric logistics to reach overall efficiency; reaching 90% or better regarding optimum operations based upon demand at location.

Responsible for payroll. All corrections and submissions are entered efficiently in Kronos software. Manage all employee files and records.

Liaison for associates and Human Resources; Sedgwick.

Familiar with Kronos, UKG and Workday software.

Assistant to Store Manager and four Assistant Store Managers.

Director of Sales

High Hotels LTD - Middletown, NY

August 2015 to October 2019

Responsibilities

I represent both the Courtyard Marriott and the Hampton Inn in Middletown, NY. I work with corporations by establishing rapport and establishing local negotiated rates. Daily I prospect for new accounts, go on outside sales appointments and conduct site tours of the properties. I oversee three employees who are responsible for wedding room blocks, sports teams and other social room blocks. We offer three meeting rooms with over 2,000 Sq. Ft. And 261 guest rooms. Additionally we offer food & beverage options for various events and late night bars for weddings. Our goal is to elevate the experience and exceed guest expectations. The Courtyard Marriott is currently rated in the Top 5% of all Courtyards in guest experience. Both hotels currently are the leaders of all hotels in our comp set.

Accomplishments

Transitioning from 2015 to 2016 my goal was to increase average daily rate by 2%. This has been achieved and exceeded. I continue to maintain hotels as the leaders in market.

Programs Used

Microsoft Word, Excel, brand specific programs. Fax, copy and type. Google

Membership Sales Representative

Orange County Sports Club - Sports, Fitness & Fun - Florida, NY

November 2012 to August 2015

Sell memberships through inbound and outbound calls.

Maintain current memberships and renewals of memberships.

Process all changes with memberships and accounting that is associated.

Achieve goal on a monthly basis.

Customer Development and Sales

PODS - Franklin, NJ

August 2011 to December 2012

Oversee, respond and manage internet inquiries for Northern New Jersey Franchise located in Franklin, NJ and Valley Cottage, NY

Customer Service

Sales for customers interested in PODS product

Internet Sales BDC Department

Wayne Ford - Wayne, NJ

November 2011 to November 2012

Schedule appointments for prospective customers

Match used inventory and new inventory with customer needs and requests

Communicate with sales staff specific needs of customers

Analyze closing percentages

Marketing email blasts and events

Email, call and chat with prospective customers

Sales/ Office Administration/Dispatcher

Security Product Systems - Sparta, NJ

May 2010 to August 2012

* Receptionist

* Dispatch technicians and schedule

* Quick books

* Sales

Corporate Sales/ Senior Sales Manager

Crystal Springs Resort - Hamburg, NJ

September 2001 to April 2009

• Contract negotiation

• Marketing analysis

• Network of corporate clients on a national basis

• Consistent generation of $1 million in sales per annum

• Secure hotel rooms and event space, present packages for Grand Cascades Lodge and Minerals Hotel

• Secure Golf Events at 8 Courses

• Secure Salon Services

• Coordinate extra activities for group

• Program Use of Delphi

• Travel Planning

Provisioning Specialist

Exario Networks, Inc - Parsippany, NJ

May 2000 to April 2001

* Supported $1 - $10 m businesses with installation services

* Coordinated installation of network solutions for telecommuters

* Regulated pilot program for Prudential Insurance

Condominium Front Desk Manager

Crystal Springs Golf & Spa Resort - Vernon, NJ

September 1991 to May 2000

* Coordinated with marketing to create, modify and promote all resort services

* Interview, hire and coordinate training of front desk, reservationists and phone operators

* Verification and processed payroll

* Auditor all reservations for resort

* Communicate with housekeeping for daily status updates

Education

Bachelor in Biology

William Paterson University - Paterson, NJ

May 1991

Skills

• Cold Calling (10+ years)

• Sales (10+ years)

• Account Management (10+ years)

• Data Entry (10+ years)

• Customer Service (10+ years)

• Customer Support (10+ years)

• Customer Care (10+ years)

• CSR (10+ years)

• Typing (10+ years)

• Office Experience (10+ years)

• Excel (8 years)

• Computer Literacy (10+ years)

• Time Management (10+ years)

• Hotel Experience (10+ years)

• Call Center

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Powerpoint (5 years)

• Logistics (3 years)

• Logistic Support (2 years)

• Phone Etiquette (10+ years)

• English (10+ years)

• Contract Negotiation (10+ years)

• Sales Management (10+ years)

• Outside Sales (10+ years)

• Negotiation (10+ years)

• Recruiting (5 years)

• Payroll (5 years)

• Management (5 years)

• Interviewing (5 years)

• Leadership Experience (10+ years)

• Organizational Skills (10+ years)

• Coordinator (10+ years)

• Network (10+ years)

• Public Relations (10+ years)

• Event Planning (10+ years)

• Communication skills (10+ years)

• Team management

• Word processing

• Microsoft Excel

• Employee relations (10+ years)

• Search engines

• Business Development (10+ years)

• Microsoft Outlook

• Inside Sales (10+ years)

• Marketing

• Leadership

• Analysis skills

• Kronos (3 years)

• Workday (3 years)

• Human Resources (3 years)

Certifications and Licenses

Marriott Access Edge Sales

November 2018 to Present

Marriott’s Access Edge is training for leaders in Sales at Marriott. It is a full week program of training for a thorough approach to proper Marriott Sales protocol.

Hilton Sales

April 2018 to Present

Hilton Sales Training is mandatory for my position. It is an 8 week training program with emphasis on key sales techniques.

Driver's License

Assessments

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

October 2022

Responding to customer situations with sensitivity

Full results: Proficient

Administrative assistant/receptionist — Proficient

November 2022

Using basic scheduling and organizational skills in an office setting

Full results: Proficient

Outside sales — Proficient

November 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

General manager (hospitality) — Proficient

May 2022

Solving group scheduling problems and reading and interpreting P&L statements

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I enjoy working with people and making a difference in their lives. I currently volunteer for Beautiful People. This is a non profit organization assisting children with disabilities. They are able to play Sports year round and interact with other children.

Additionally I volunteer for the Salvation Army; homeless in Middletown, NY. It’s rewarding to speak one on one with these individuals who are struggling. This gives me the opportunity to make a difference in someone’s life.

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