DAVID MAH

**-**** ****** ******, *******, HI ****7 Phone: (808) 542 - 0784 Email: ad3jfd@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly efficient and customer-oriented Food & Beverage Manager with 30+ years of experience in restaurant and hospitality. Great communicator with team-oriented skills. Progressive multi-tasker that is adept in analysis and successful profitable outcomes.

RELATED

RELATED WORK EXPERIENCE

5/2021 - 12/11/2021 Restaurant Manager, Ruby Tuesday, HI

•Ensured each guest received excellent service by leading and modeling the Ruby Way.

•Recruited, trained, developed, and communicated through consistent daily interactions with all Team Members.

•Responsible for the supervision and development of Team Members and treated each person with dignity and respect.

•Adhered to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.

•Ensured all equipment is in good repair.

•Managed all processes including line checks, pulling thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.

•Veriiedy that all food prepared was to specs with regard to portion, preparation, and plate presentation.

•Responsible and accountable for key results that included food cost, inventory levels, utility usage, and Health Department ratings.

•Conducted initial interviews with potential hires and made recommendations on candidates to move forward in the interview process.

•Responsible for execution of new initiatives including new product and menu rollouts.

•Wrote and managed Team Member schedules.

•Responsible for overall day-to-day management of the restaurant.

•Presented a professional image at all times.

•Coached, counseled, and developed Team Members to maximize sales and profitability.

•Controlled expenses, met budgetary constraints, handled Guest complaints, and ensured sanitation, safety and food quality.

5/1/1981 - 7/16/2011 Unit Manager, FCH Enterprises, Inc., HI

•Accountable for the operating plan of a single, complex unit.

•Maintained effective training programs for employees and managers ensuring that they have the skills and competencies needed to fulfill their role requirements.

•Focused on continuous improvement for in-store processes.

•Hired and onboarded talent adequate to meet staffing needs and brand standards.

•Accountable for the progressive discipline of managers and employees within the business unit - holding to company practices and policies.

•Clearly understood and is aligned with the Mission, Vision and Core Values of the Company.

•Practiced behaviors that will bring Mission Statement to fruition.

•Established goals and priorities for the store, which are aligned with the goals and objectives of the Company.

•Continuously looked for ways to achieve, maintain and improve SQCST.

•Provided great service to customers, food handling that ensured a safe and quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.

•Identified areas of opportunity using data and develops clearly defined action plans.

•Know and implemented actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines.

•Ensured proper new-hire training procedures are followed and maintains cross-training programs; coached and developed Assistant Managers & Working Supervisors.

•Ensured proper channels and processes are followed for performance issues; motivated and counsels employees to support them in achieving their fullest potential.

•Made good decisions to the fullest extent of his or her responsibility in running the store.

•Worked collaboratively with people from all levels and departments within the organization.

•Practiced community guidelines when communicating with others.

•Actively participated in hiring and interviewing process.

•Performed various other duties reflecting the same level of operation and interpersonal relations skills, knowledge, and responsibility.

•Managed a staff of 130 hourly employees and 5 salaried managers.

•Managed all aspects of the Zippy’s Restaurant Unit including a sit down family style restaurant, take out restaurant, retail bakery outlet, Japanese food restaurant and a full service bar/lounge.

1980 - 1981 Assistant Food & Beverage Cashier Supervisor, Hilton Hawaiian Village, HI

•Supervised and scheduled cashiers in the various food and beverage outlets and showrooms in the hotel complex.

•Reconciled receipts for those cashiers that did not balance.

9/2018 - 3/2020 Office Manager, Comprehensive Financial, HI

•Ensured the office ran smoothly and is supplied.

•Assisted the financial advisors with clerical duties as needed.

OTHER WORK EXPERIENCE

4/2014 - 12/2016 Financial Representative, Hawaii Financial

•Assisted client with reaching financial needs and goals through the use of various insurance and financial products.

•Producer licenses in life and health and securities securities 6/663 expired.

1/1/2012 - 2/28/2014 Sales Representative, Colony Group,TX

•Assist Pearl Harbor Navy Exchange management in increasing the sales of Samsung major applies supplied by company.

•Merchandised Beats by Dr. Dre headphone and speak lines.

•Involved in the sales and marketing of the Beats product line.

EDUCATION

Central Michigan University Masters of Science Degree Courses 2/2017 – 29/2018

Public Administration

University of Hawaii, West Oahu Bachelors of Arts with Distinction 8/2014 – 12/2016

Public Administration

University of Hawaii, Manoa Electrical Engineering/Business Management 1974-1983

Courses

REFERENCES

Available upon Request

REFERENCES

Barney Higa

Phone: 808-***-****

Wesley Unten

Phone: 808-***-****

Email: ad3jfd@r.postjobfree.com

Eric Hee

Phone: 808-***-****

Email: ad3jfd@r.postjobfree.com

Contact this candidate