Alexis McRae

Customer Assistant ad3jf1@r.postjobfree.com • 912-***-****

Seasoned Office Assistant with over 10 years of experience providing optimal assistance to companies so they can focus on overall business goals. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support, while serving as a dedicated assistant to office staff. Professional Experience

American Red Cross

Seasonal Surge Team

August 2018 — Present

• Working remotely (nights during storm season) to assist citizens during a natural disaster.

• Researched funding opportunities from public and private sources to supplement existing programs.

• Collaborated with local social service providers, government agencies, private organizations, and other stakeholders to coordinate services for shelter residents.

• Coordinated transportation arrangements for clients who needed access to medical appointments or other essential services.

Teletech

Remote Customer/Technical Support

April 2017 — Present

• Provided customer support for technical issues, troubleshooting software and hardware problems.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Developed working knowledge of company products and services to ensure accurate information was provided to customers.

• Adhered to company policies when responding to customer inquiries. Hampton Inn, Douglas

Reservation Clerk

October 2014 — September 2017

• Managed incoming calls promptly and professionally using a multi-line phone system.

• Ensured that all safety protocols were followed at the front desk area.

• Utilized computer software programs such as Microsoft Office Suite and Hotel Management Systems.

• Documented financial transactions by entering account information into computerized systems or job-related software.

Wal-Mart, Douglas

Inventory Control Specialist

April 2006 — July 2014

• Identified and resolved discrepancies in inventory counts.

• Oversaw inventory control processes and operations.

• Maintained accurate records of inventory supply levels, orders, and deliveries.

• Conducted regular physical inventories and analyzed stock levels to identify discrepancies Education

Diploma

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Coffee High School, Douglas

Bachelor of Science in Business Administration

Colorado Technical University

Certified Scrum Master

Scrum Alliance

Areas of Expertise

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Ability to Work Under

Pressure

• Communication Skills • Ability to Work in a Team

• Customer Service • Microsoft 365 • Troubleshooting

• Analytical thinking • Spreadsheets • Task prioritization Page 2 2

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