Caysie Jeffery

Lufkin, TX *****

ad3jec@r.postjobfree.com

+1-318-***-****

Strong devotion to helping customers resolve issues and creating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high- quality professional relationships with callers. Authorized to work in the US for any employer

Work Experience

Technical Support

Concentrix - Remote

July 2022 to July 2023

Assist iPhone users with Installing updated software, setting up appointments for repairs, troubleshooting all iPhone products and accessories, utilising Core to notate every call. Docucare Associate

Xerox Corporation/GM Legal - Nacogdoches, TX

July 2021 to June 2022

Service Xerox devices in different locations, facilitated and managed pick up and ship out of device inventory and maintained efficient clerical systems. Customer Service Representative

Etech Global Services - Lufkin, TX

May 2018 to June 2021

Managed customer accounts and reservations, set appointments for clients, entered data into the sales force database, identified opportunities to improve client satisfaction, and consistently meeting and exceeding productivity goals.

Optician

National Vision, Inc. - Lufkin, TX

June 2016 to April 2017

Inform patients on available frame selections and sale eyeglass lens material based off of patient needs, fill in contact and spectacle prescriptions, order contact and spectacles for inventory, adjust and repair eyeglasses, made sales goal at the end of every period, work with the Optometrist and take patient's information for future exams, organise and file all old and new patient paperwork and perform basic bookkeeping tasks.

Education

Associate's degree in General Studies

Angelina College - Lufkin, TX

September 2016 to May 2018

Skills

• Accounts Receivable

• Account Reconciliation

• Office Management

• Communication skills

• Account management

• Conflict management

• Accounts Payable

• Typing

• Technical support

• Accounting

• Microsoft Word

• Microsoft Office

• Analysis skills

• Customer support

• Computer skills

• CRM software

• Salesforce

• Accounting software

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