Customer Service Representative
Resume:
Contact
Phone
Address
(*76) 336- 1730
********.******@*****.***
Venture District
Bethel Town P.O.
Westmoreland
Jamaica
Hard and Soft Skills
Great Communication Skills
Customer Service and Guest Relations
Time Management and Organization
Flexibility and Adaptability
Multitasking and Observational Skills
Problem-Solving and Decision-
Making
Food and Beverage Operations
Order Taking and Processing
Planning and Coordination
Cash Handling Management
Reservation and Appointment Setting
Record and Documentation Skills
Administrative Support
Calendar Management
Language
English
References
Seretta Malcolm
Former Supervisor
Natasha Sessen
Former Manager
VIP Attractions Limited 10/2017 - 09/2022
Customer Service Executive
Administrative Assistant Customer Service Representative TASHARNA HARVEY
PROFESSIONAL OBJECTIVE
Motivated and adaptable professional seeking an ideal role where I can apply my diverse skills and experience to contribute to the success of the organization. Dedicated to continuous learning and growth, I aim to excel in a dynamic work environment while making a meaningful impact on projects and team goals.
PROFESSIONAL EXPERIENCE
Castle Hot Springs Resort AZ, USA 10/2022 - 06/2023 Front Desk Representative
HEART College of Innovation and Technology 06/2017 - 09/2017 Greeted and assisted guests with check-in and check-out procedures in a warm and professional manner.
Provided information on resort amenities, services, and local attractions to enhance the guest experience.
Handled guest inquiries, concerns, and requests with prompt and effective resolution.
Processed reservations, cancellations, and room changes accurately using property management system (PMS) software.
Maintained accurate records of guest interactions, preferences, and special requests.
Oversaw the passenger service desk, provided information, assistance, and support to travelers.
Handled check-in and boarding procedures, ensuring compliance with airline and airport regulations.
Resolved passenger issues and complaints promptly and professionally, aimed for customer satisfaction.
Coordinated with various airport departments, including security, immigration, and baggage services, to facilitate smooth operations. Coordinated and managed office supplies, equipment, and facilities to ensure a smooth workflow.
Managed incoming calls, emails, and inquiries, directed them to the appropriate department.
Handled confidential information with discretion and maintained data accuracy in records and databases.
Provided exceptional customer service by addressing inquiries, resolving issues, and processing orders.
McDonald's WY, USA 06/2009 - 09/2009
Cashier Sales Representative
EDUCATION
Western Educational Centre 2017 - 2018
5 CSEC Subjects
Office Administration - 2
Principles of Business - 2
Social Studies - 2
Type Writing - 2
English Language - 3
Northwest TVET Institute Kenilworth Campus 2015 - 2016
NVQ-J Diploma in Administrative Assistance
Colbourne College 2007 - 2009
NVQ-J Diploma in Business Administration
Knockalva School Leaving Technical Certificate High School 2002 - 2007 Greeted customers with a warm and welcoming demeanor, providing excellent customer service. Accurately processed customer orders, handled cash transactions, and provided change. Assisted in maintaining cleanliness in the cashier and dining areas, including restocking supplies. Collaborated with the kitchen staff and owner to ensure timely and accurate order preparation. Served food and beverages to customers, presenting items with attention to detail and customer preferences. PROFESSIONAL DEVELOPMENT
Completion in Team Jamaica Programme (TPDco)
Completion in Customer Service Training
Contact this candidate