Professional Summary

Information Technology Leader and consultant with an emphasis on technical software delivery. Senior QA Manager, with over 15 years of experience leading highly successful Global organizations and Agile teams to drive process transformations and deliver high quality solutions.

Education

Master of Science, Computer Engineering, University of Southern California (USC)

Bachelors in Computer Engineering, Manipal Institute of Technology

Software Program

Leadership

Software QA

Test Execution

Software Testing Life Cycle (STLC)

Requirements Gathering Business Analyst/QA liaison Resource:

Manage day to day testing activities for onshore/offshore associates in all phases of the QA test life cycle for multiple implementations, support fixes and change requests across multiple business platforms with varied release to production schedules. Mentor Jr. QA and functional business unit associates via ongoing training and creation of reference documentation.

Hands-on experience in manual and automated test execution of simple to complex browser UI, API’s and backend test case scenarios for various testing cycles using Azure, Jira and Selenium; testing cycles include (not limited to): Risk-Based, Functional, System Integration, Incremental Integration, Black Box, White Box, Stress, End-to-End, User/Business Acceptance, Smoke, Sanity, Regression, Usability; partner with Development teams for effective defect management to resolution status.

Extensive hands-on experience in the Software Testing Life Cycle (STLC) in identifying the testing scope by reviewing and analyzing the requirements to determine if the feature(s) are testable on the existing application(s) for functional and Integration testing; creating the Test Strategy Plan document (based on the testing scope) to be reviewed and signed off by the applicable stakeholders; establishing and designing the test case scenarios, along with writing test cases (positive and negative) from scratch and identifying and/or creating applicable test data; ensuring test execution starts and completes within the specified test estimates for the feature(s) during the Functional and Regression test cycles; creating detailed defects in an effort to partner with the Development team to pin point code failures with the use of log files and/or various visuals to reduce code fix turnaround time to resolution status; completing test verifications against the requirements to establish test completion and validating the code change/update is in alignment with the Customer’s expectations during the User Acceptance Testing Phase.

BA/QA liaison to ensure requirements are clear and concise to reduce gaps that can occur with loose requirements for system and test case development. Requirements gathering to include analysis of functional (User Stories) and system requirements, along with impact analysis for system level design in reviewing and analyzing documentation, interviewing project stakeholders and application developers to determine project scope, process workflows, project schedules, and project deliverables to create functional specification documents (technical and client facing) used in each SDLC phase.

Professional Experiences

Home Depot September 2022 – November 2023

SRE Support Specialist

Play a key role in leading the Command Center through our Site Resiliency Engineering transformation journey.

Engineering creative solutions to problems, balancing between reliability and feature velocity while defining appropriate levels of service quality

Serve as a liaison between Dev and Ops teams to ensure reliability is built into our software platforms.

Design processes to effectively define SLI's, SLO's, SLA's and error budgets.

Effectively capture and clearly communicate information related to major incidents

Work with offshore and onshore teams to resolve customer issues caused due to software.

Customer issues were resolved with highest priority to maintain customer satisfaction.

Implemented incident management processes to ensure timely resolution of system issues logged in Servicenow and minimize downtime. •

Developed and maintained documentation and standard operating procedures for troubleshooting and resolving common issues.

Lightbeam Health Solutions June 2015 – September 2022

Senior QA Lead

Extensive leadership in an Agile Software Development, Continuous Integration and Continuous Delivery (CICD), DevOps environment across multiple platforms with frequent collaboration with Scrum Masters, System Analysts, Developers, Third Party application vendors, Product Managers, and Client-Facing Business Stakeholders for multiple projects running concurrently.

Manage testing engagements and programs, including resources, customer relationships, timelines, deliverables, quality and overall, timelines, deliverables, quality, and overall management.

Effectively structure, plan and provide quality advocacy guidance and support to Onshore and Offshore QA engineers (mobile, automation, performance and functional teams) to ensure internal and client-facing artifacts are of the highest quality throughout the project life cycle.

Partner with Project Management team in providing high-level QA estimations and resource staffing allocation based on project level scope and associated deliverables in an Agile methodology.

Continuous oversight and evaluation of QA standards, technologies and approach based on various Commerce Platform strategies.

Responsible for establishing and implementing quality assurance practices and procedures to mature the QA management processes.

Coordinate release content, end-to-end testing, UAT, customer experience, bug fixes/triage and effort based on the service request backlog, pending service requests, third party applications, or operating system updates

Define the QA methodology with metrics-driven continuous improvement; analyze metrics and implement continuous process improvement.

Oversee all aspects of the programs including KPI’s, estimation, sourcing, budgeting, scheduling, quality management, implementation, and vendor management.

Provide subject matter expert knowledge on Quality Assurance software, tools and best practices

Adhere to defect tracking process; document software defects, using Jira, triage and escalate aging and priority defects.

Conduct research on emerging technologies.

Healthcare revenue cycle experience

Experience with major hospitals systems like Epic, Nextgen.

Manage, Recruit, train and encourage skill and career growth development in parallel with ongoing mentorship with the goal to retain a high-performing QA staff

Nanthealth December 2014 – April 2015

Sr QA Manager

Client (NantHealth) was in the process of releasing a new version of Patient Care product suite. The product development methodology was Agile with bi-weekly sprint cycles. The products utilized web-based technologies with relational database back-end. The offering model was cloud based delivery to the end client. The test and development teams were co-located in a war room to be able to maintain an aggressive schedule for product release.

Extensive leadership in an Agile Software Development, Continuous Integration and Continuous Delivery (CICD), DevOps environment across multiple platforms with frequent collaboration with Scrum Masters, System Analysts, Developers, Third Party application vendors, Product Managers, and Client-Facing Business Stakeholders for multiple projects running concurrently

Manage testing engagements and programs, including resources, customer relationships, timelines, deliverables, quality and overall, timelines, deliverables, quality and overall management

Effectively structure, plan and provide quality advocacy guidance and support to Onshore and Offshore QA engineers (mobile, automation, performance and functional teams) to ensure internal and client-facing artifacts are of the highest quality throughout the project life cycle

Partner with Project Management team in providing high-level QA estimations and resource staffing allocation based on project level scope and associated deliverables in an Agile methodology

Continuous oversight and evaluation of QA standards, technologies and approach based on various Commerce Platform strategies

Responsible for establishing and implementing quality assurance practices and procedures to mature the QA management processes

Coordinate release content, end-to-end testing, UAT, customer experience, bug fixes/triage and effort based on the service request backlog, pending service requests, third party applications, or operating system updates

Define the QA methodology with metrics-driven continuous improvement; analyze metrics and implement continuous process improvement

Oversee all aspects of the programs including KPI’s, estimation, sourcing, budgeting, scheduling, quality management, implementation, and vendor management

Provide subject matter expert knowledge on Quality Assurance software, tools and best practices

Manage, Recruit, train and encourage skill and career growth development in parallel with ongoing mentorship with the goal to retain a high-performing QA staff

Environment: Manual Testing Front End, Agile/Scrum, JIRA, share Point, REST, SOAP, Selenium, SQL, mySQL server, Polarion, BigData

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