JOSEPHINE A. LUNA

Bronx, NY

917-***-**** ad3jdq@r.postjobfree.com

NEW YORK CITY COUNCIL, New York, NY Jan 2021 – Dec 2021

CouncilManic Aide/Constituent Liaison

Constituent Staffer for District Office of Council Member Helen Rosenthal, District 6

Retrieve all voicemail messages from constituents to District Office

Gathered relevant information to solve constituents' concerns, issues and complaints to refer then to the proper support agencies and services

Point person in office for constituent complaints regarding Rats/Rodent infestation and Homelessness

Attend weekly staff meetings and zoom meetings with various partner agencies

Participated in Vaccines Events at NYCHA Houses and Clinton Houses

Enter constituent cases into CouncilStat

CouncilManic Aide/Scheduler/Constituent Staff Apr 2019 -Dec 2020

Scheduled all meetings, appointments and events for Councilman Andy L. King

Performed several duties throughout the day, including customer service, answered the phone, forwarded messages and met and greeted all visitors to the District Office

Gathered relevant information to solve constituents' concerns, issues and complaints to refer then to the proper support agencies and services

Communication with Chief of Staff regarding any additions, changes and revisions to appointments and events to be placed on the calendar

Communicated and translated for Spanish speaking constituents and callers

Attended and participated in team meetings

Attended and Participated in Events both outdoor and indoor, before and after hours. Also was part of Advance Team to obtain any pertinent information prior to CM King's arrival.

Assisted and collaborated with team in the set-up, supplies required for successful events, for example, up-to-date and informative handouts, Newsletters, put up banners, etc.

Collaborated with all cross-function team to maintain quality assurance for all activities/events

Ability to work independently and in team environment as needed

Assisted and responsible for attendance at evening and weekend events and community board meetings

Worked in alternate District Offices

BOARD OF ELECTIONS, Bronx, NY Nov 2021

Interpreter, Poll Worker

When assigned as Interpreter - Translated contents of Ballots and Candidates for non-English speaking voters

Assist non-English speaking voters by translating information in the ballot

Maintain the Interpreter Journal

When Assigned as Poll Worker - Located Voters Information

Directed voters to designated Election District/Assembly District (ED/AD) Tables

Make reasonable accommodations to assist voters

Handed voters Voting Ballots and other pertinent information

Assisted and instructed voters in the use of Ballot Marking Device (BMD) Voting Machines

Assist in closing activities as needed

MACY’S HERALD SQUARE, New York, NY Seasonal October to December 2018

HR Recruiter/Trainer

Screened qualified potential employees, screened applicants, coordinated phone and in-person interviews

Macy’s has a three-day application process: Day 1 Applicants Apply; Day 2 Once Hired, I-9 and all information is verified for HR compliance; Day 3 Departments assigned, Training Instructions Disseminated

Daily Reports of Hires, Terminations, Seasonal Returning Employees

RIVERBAY CORPORATION, Bronx, NY Apr 2015 - Mar 2017

Human Resources Receptionist

Greeted all visitors to the Human Resources office to ascertain their varied purposes for visit.

Directed visitors to proper assistants.

Answered all telephone inquiries.

Gathered relevant information to assist visitors' concerns, issues and complaints.

Assisted employees in all aspects of filing for time sensitive Family and Medical Leave Act (FMLA) applications, FMLA applications are time sensitive, attention to detail and follow up are crucial.

Kept Rolling Calendar to keep Track of days and time used and remaining by employees.

Responsible to schedule monthly Human Resources meetings with department directors and managers, sending invites to department managers

Took notes at the HR monthly meetings and transcribed notes for Human Resources Director

In charge of all HR related events

Responded to Employment Verification Requests

Created and maintained personnel files for Active and Terminated personnel

Ensured I-9s filed for Active and Terminated personnel

ROPES & GRAY, LLP, New York, NY Jun 2006 - May 2013

Legal Secretary

All secretarial functions were performed, including typing, filing, creating case files

Transcribed dictated documents

Dictaphone machine transcription

Document production, revisions

Prepared and arranged for delivery of legal correspondence

Maintained attorneys’ internal and office files

EDUCATION

LaGuardia Community College, Long Island City, NY, AAS Secretarial Sciences

The Career Center, 185 Madison Avenue, New York, NY, Medical Terminology and Coding Course, 2003

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